General Clerk

• 40% Gathers, complies, and verifies information and performs data entry.
• 20% Follows clearly detailed procedures in completing several repetitive clerical steps performed in a prescribed or varied sequence, such as data entry, filing, operating basic office equipment (i.e. photocopier, facsimile, multi-line phone/voicemail systems, and minimal computer programs.
• 20% Assists in a variety of administrative matters including, but not limited to, verifying statistical reports for accuracy and completeness, compiling information, scheduling, and handling and adjusting complaints.
• 10% Selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals or procedures.
• 10% Utilizes experience and knowledge to determine the clerical steps (type of sequence) to be used, depending on the task. Recognized problems are referred to others.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education Level:
• High School Diploma or GED.

• less than one year experience in an administrative, clerical, or operations role.
• Knowledge, Skills and Abilities (KSAs):
• Adept at learning new technologies to perform data entry, manage calendars, and create reports., Proficient.
• Proficient in Microsoft Office applications., Proficient.
• Strong time-management and organizational skills, Proficient.
• Excellent communication skills both written and verbal, Proficient.
• The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs.
• Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Last updated on Nov 14, 2023