Product Manager - Internal Tools

Pair Eyewear is looking for a Product Manager to support Internal Tools. As a Product Manager supporting Internal Tools, you will define the strategy for our Platform Squad, focusing on optimizing our internal tools and cost-saving initiatives in collaboration with our Customer Service and Operations teams. You will own the roadmap for our homegrown Order Management System and lead initiatives to make RX and order management more seamless for our customers and internal teams. This role reports to the Director of Product Management and involves close collaboration with engineering and design teams to build best-in-class products. 

This is a remote-friendly position, with a hybrid option available for those in the NYC Metropolitan area. 

What You'll Do:

• Develop a product vision and strategy for our internal Order Management Systems and CX Platforms.
• Identify customer and Customer Service teammates' needs and pain points through various product discovery tactics.
• Lead agile scrum rituals, including kickoffs, standups, demos, and retros, in partnership with your squad teammates.
• Deliver impactful solutions to customer problems, focusing on cost savings and driving meaningful and measurable business outcomes.
• Collaborate with Engineering, Product Design, Analytics, and stakeholders to develop a robust roadmap aimed at unlocking value for customers and teammates.

Who You Are:

• Extremely strong communicator with a proven ability to translate complex technical concepts for both technical and non-technical partners and stakeholders.
• Proven ability to make data-driven decisions, balancing both quantitative and qualitative sources, and skilled at unpacking multiple variables impacting the experience and business.
• Passionate and customer-obsessed.
• Analytically minded.
• Enjoy launching and learning at high velocity.
• Relentlessly user-focused and comfortable with ambiguity.
• Possess strong technical skills with a desire to create something new.

Need to Have:

• 2-3 years of Product Management experience driving product strategy and execution, ideally for internal tools and preferably e-commerce-related.
• Relentlessly user-focused and comfortable with ambiguity.
• Strong technical skills with a desire to create something new.
• Extremely strong communication skills with the ability to translate complex technical concepts for both technical and non-technical partners and stakeholders.
• Proven ability to make data-driven decisions, balancing both quantitative and qualitative sources.
• Skilled at unpacking multiple variables impacting the experience and business.
• Champion the customer while remaining laser-focused on delivering significant business impact.

Nice to Have:

• Experience with agile methodologies.
• Familiarity with Order Management Systems and CX Platforms.
• Previous experience working in a remote or hybrid work environment.
• Experience in a fast-paced, high-velocity product development environment.

Some Benefits and Perks of Working At Pair:

• Health, vision and dental insurance
• Unlimited PTO
• Competitive salaries with equity opportunities
• Retirement savings plan options
• Free eyewear (plus discounts for family and friends)

At Pair, we carefully consider a wide range of factors when determining compensation. These considerations can cause your compensation to vary. The pay range for this position is expected to be between $130,000 - $150,000  and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.

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Last updated on Aug 12, 2024