<p dir="ltr">At Epidemic Sound, we make soundtracking content simple and inspiring with unlimited access to music and sound effects. Headquartered in Stockholm, with offices all over the world, we are a force of over 500 on a mission to soundtrack the world. Our innovative licensing model paves the way for professional creators - from YouTubers to the world’s most recognizable brands - to use sound to enhance their content while simultaneously supporting artists both financially and creatively.</p><p dir="ltr">Epidemic Sound music is heard 2 billion times a day on YouTube alone and is recognized as one of Europe’s fastest-growing companies by the Financial Times. Epidemic Sound is backed by EQT, Blackstone, Creandum, Atwater Capital to name a few.<br><br>We are strengthening our global Enterprise Sales Organization with a growth-focused <strong>Senior Customer Success Manager</strong> to secure mutually successful business relationships and grow our business with a portfolio of Epidemic Sound’s most strategic enterprise clients.<br><br>You have extensive experience from building long term strategic value with enterprise customers from roles such as Customer Success, Key Account Management and/or B2B sales.<br><br>Our Enterprise customers include production companies, broadcasters, advertising agencies, digital publishers, and brands with audiovisual media at their core.<strong><br><br></strong></p><p dir="ltr"><strong>Job Summary: </strong></p><ul><li><strong></strong>Develop trust and foster relationships with a portfolio of major clients by delivering an exceptional customer experience and defining measurable mutual success plans with clear outcomes and deliverables</li><li>Identify, drive and close new business opportunities within client portfolio</li><li>Play an integral part in generating new sales that will turn into long-lasting relationships</li><li>Ensure the correct products and services are delivered to customers in a timely manner</li><li>Serve as the link of communication between key customers and internal teams collaborating closely with Tech, Product, Music, Analytics and Marketing</li><li>Resolve any issues and problems faced by customers and deal with complaints to maintain trust</li><li>Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics</li><li>Be a thought leader, driving key improvement projects and supporting the development of your peers</li><li>Stay up to date with trends and best practices within the field</li></ul><p dir="ltr"><strong>Responsibilities:</strong><br>To truly succeed in this role, you have a background in Customer Success, Key Account Management and/or Complex B2B Sales. You are passionate about creating value and the best possible outcome for your customers, as well as growing business and negotiating with senior decision makers.<br><br>Driven and with strong business acumen, you create trust and relevance by understanding the customer needs, business and use cases to establish yourself as a trusted advisor. You are a self-starter with a can-do attitude, and your impeccable social skills turn strong relationships into solid business opportunities. Experience with music licensing is meritorious.</p><ul><li>Bachelor's degree or the equivalent relevant work experience</li><li>6+ years experience in Enterprise focused roles such as Customer Success/Key Account Management/B2B Sales</li><li>Strong track record of meeting and/or exceeding retention and growth targets</li><li>Fluency in English, both verbal and written</li><li>Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels</li><li>An active interest in music and/or media is a big plus</li><li>Adaptive and not afraid of change within a rapidly growing company</li></ul><p>Worth noting is that the job will be on-site in New York, requiring flexible hours to overlap with Epidemic Sound headquarters in Stockholm, Sweden. It is a full-time position and you would be provided benefits such as dental, health, medical, and vision plan options, 30 days vacations a year accrual, 6 months parental leave, 401k saving, and wellness benefits. This position has a compensation span of $104,000 and $132,000 USD yearly.</p><p><strong>Application<br></strong>Do you want to be a part of our fantastic team? Please apply by clicking the link below.<strong><br><br>Hybrid Remote</strong><strong> </strong><br>While our primary mode of operation is from the office, we offer the flexibility for employees to work from home when a couple of days per week. </p> •
Last updated on Oct 23, 2024