Quality Control Manager (QCM)

Position: Quality Control Manager (QCM)

Type: Full-Time

Location: DHS FLETC (Federal Law Enforcement Training Centers) Glynco - 1131 Chapel Crossing Road, Glynco, GA 31524

Travel: N/A

*Position contingent on contract award*   

Position Summary: Oversee requirements and operations onsite for student training mission support of the Drivers Training Support Services (DTSS) at the FLETC. Provide support to the Project Manager.

 Requirements:

• Minimum of three (3) years of consecutive employment in a position with comparable responsibilities in quality control management within the past five (5) years.

• Proficient in oral and written communications in English.

• Utilize a computer to communicate via e-mail, retrieve reports and provide reports.

• Familiarity with Microsoft Word and Excel.

• May not perform professional duties associated with other work, contracts, or engagements.

Essential Functions:  Responsible for developing, improving, and implementing quality assurance plans to ensure training programs which meet the required standards. This includes conducting regular audits of training sessions, vehicles, and materials, and addressing any non-conformances. Ensure compliance with industry regulations, collaborate with training staff to integrate quality practices, and oversee testing and evaluation of driver training effectiveness. Manage corrective actions, deliver QC training to staff, and maintain thorough documentation while continuously seeking improvements in training quality and customer satisfaction.

• Conduct a walk-thru inspection of a random sample of 30% of services, at a minimum.

• Maintain files (i.e. weekly, monthly, annually) of all quality control inspections, inspection results, and any correction action required.

• Collaborate with Company Executives to improve Quality Control (QC) specifications and standards.

• Ensure Project Managers are aware of quality standards and requirements and all processes comply with relevant regulations, standards and contract requirements.

• Maintain records of inspections and non-conformance issues, and report quality metrics to management.

• Work with project stakeholders to integrate quality processes into all phases of the project.

• Identify and address non-conformances, implementing proper corrective actions.

• Address quality concerns and ensure customer satisfaction.

• Recognize and implement improvements in quality processes and efficiency.

• Identify and mitigate quality risks throughout the project lifecycle.

Physical Demands and Work Environment: 

While performing the duties of this position, the IC is regularly required to talk, listen, and write. The IC frequently is required to use foot/ankle motions, hands or fingers, handle or feel objects, tools, or controls. The IC is required to stand, walk, sit; and reach with hands and arms. The IC must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. 

The physical demands described here are representative of those that must be met by an employee to be the best qualified for the position and successfully perform the functions of the job. Reasonable accommodation may be made (if possible) to enable individuals with disabilities to perform the functions.  

Company Background: Seventh Dimension LLC provides focused customer support in two core competencies Training & Support Services. Since 2015, we have provided customers with flexible, adaptable, and creative approaches to solving complex problems. We are a proven prime contractor that understands future operating environments, fiscal constraints, and current force requirements. We are a SDVOSB in North Carolina with a TS Facility Clearance, Secret storage and a DCAA compliant accounting system.

 DISCLAIMER:  This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

 Seventh Dimension, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws. 

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Last updated on Aug 19, 2024