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Datacenter operational Lead

crjdnwsnowo2i4nz45b1teboszrxlg0351vr73gpqw7yanury9u287prckhdnkww · 30+ days ago

Lincolnshire, IL, US

$106k+
Estimation

Full-time

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Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply.
Tax Terms: W2, 1099
Corp-Corp or 3rd Parties: Yes

Role Summary:
This individual will manage a support team consisting of on/offshore engineers and provide technical leadership, hands-on implementation, on-going day to day support across Datacenter operations and vendor management. This role will also be responsible for developing, maintaining, supporting, and optimizing key functional areas; particularly Windows server operations, monitoring, virtualization, Citrix, Database, MW, Network, SAN, Backup, Unix based technologies.
Responsible for
• Developing the data center strategy to creatively address the requirements of our dynamic business
• Owning the relationships with our suppliers, collaborating and influencing them to achieve outcomes beyond the minimum expectations outlined in contracts
• Data center operator experience or significant industry experience from a client perspective
• Demonstrated experience with financial analysis
• Ability to communicate effectively with all constituents, including executives
• Experience developing and reviewing SOPs and Problem records, to minimize risks
• Provide support for VMware VSphere, Microsoft Hyper V, Client Blade and rack mount servers, Windows server operations, Citrix, Database, SAN, Backup, Unix based technologies.
• Provide immediate 3rd level server support for problems escalated by Datacenter Operations Team, Service Desk, App/Dev, or business users.
• Provide general server support and maintenance; implement patching and proactive maintenance plans; develop best practice maintenance plans
• Proactively review monitoring systems, take action on alerts, and review/revise thresholds/alerts to ensure infrastructure stability
• Perform thorough root cause analysis, best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience
• Proactively support, maintain, create and update associated build and standard operating procedure documentation. Plan and implement necessary updates as required for support relevance.
• Identify, document, publish and uphold systems policies, standards, procedures, checklists, agreements, diagrams, inventory, etc.
• Identify, plan and lead projects and tasks necessary to assess, optimize, proactively manage, and maintain enterprise and client systems and infrastructure
• Ensure all support requests, projects and other tasks are reviewed, prioritized, addressed and completed in a timely and proficient manner
• Perform administrative tasks pertaining to time entry and status reporting
• Supervises technical staff and assigns and coordinates work assignments and resolution of critical technical and procedural problems.
• Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.

Qualification criteria
• A Bachelor's or Advanced degree in Computer Science or related field and/or 10+ years of equivalent work experience
• 7+ years of infrastructure support experience and operational excellence
• VMware, Windows Server, Citrix, Database, SAN, Backup, Unix based technologies, Infrastructure experience is required
• Excellent technical skills including, however, not limited to, Microsoft Operating systems server 2003-2012R2, Exchange 2007-2013, Active Directory, VEEAM, SCCM, Networking (both LAN and WAN), TCP/IP, DNS, DHCP, Experience working with Client Server and Blade class machines including Client virtual connect will be added advantage.
• Technical Certifications (Microsoft, Citrix, VMware, NetApp) are preferred
• Desired Insurance/Reinsurance Industry experience and knowledge with an understanding of the terminology, business functions and processes
• Excellent listening and questioning skills combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• Hands-on experience in troubleshooting
• Customer focused with an attention to detail
• Seeks to expand knowledge and experience and is committed to continuous learning •

Last updated on Nov 8, 2017

About the company

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crjdnwsnowo2i4nz45b1teboszrxlg0351vr73gpqw7yanury9u287prckhdnkww

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