Account Executive

For hospitality, by hospitality.

Welcome to Tripleseat, where we are driven by our passion for hospitality and our commitment to providing innovative technology solutions to the hospitality industry. Our cloud-based catering and event management platform is trusted by over 14,000 restaurants, hotels, and event venues, making us the market leader in the industry. Our mission is to help venues book, plan, and streamline their events with ease while also boosting their sales and revenue. We are seeking high-performing and motivated professionals who share our excitement for technology in the hospitality industry and are eager to join our team and contribute to our success.

If you are enthusiastic about hospitality and want to be a part of a game-changing technology solution, then it's time for you to come party with us at Tripleseat! Join us in our mission to revolutionize the hospitality industry with innovative and cutting-edge solutions.

As an Account Executive at Tripleseat, you will be a vital part of a dynamic team responsible for driving revenue growth within an assigned territory. This remote role involves a blend of prospecting, closing deals, delivering software demonstrations, and collaborating with internal teams to support customer success. The role demands high self-motivation, a passion for the hospitality industry, and a proven ability to meet and exceed sales targets. You will represent Tripleseat's event management platform, offering tailored solutions to potential clients in the hospitality sector.

*Please note the internal title for this role is Regional Sales Manager.

Location: This position is open to remote candidates eligible to work in the United States. 

Travel Expectations: The ideal candidate will complete onboarding at our Concord, MA office. In-market candidates are expected to maintain an in-person presence at least once per week for sales meetings and events. For those outside the market, 15-20% travel to the assigned territory is required, with occasional travel for company events and training.

Core Responsibilities  

• Prospecting & Lead Generation: Actively seek out new business opportunities within your territory by identifying and engaging prospective customers through multiple channels, including but not limited to cold calls, emails, social media, and walk-ins. Develop key industry relationships virtually, using a mainly inside sales approach to prospecting.

• Sales Targets: Achieve and surpass assigned sales quotas by independently managing outbound sales activities and opportunity building.

• Customer Engagement: Conduct discovery calls, deliver software demonstrations, and tailor proposals to meet customer needs.

• Software Demonstrations: Deliver in-person and virtual software demonstrations to showcase Tripleseat’s platform. Highlight how Tripleseat addresses customer pain points, provide technical expertise, and answer any questions related to product functionality and integration.

• Territory Management: Maintain a robust pipeline of opportunities, aiming to keep it at least five times the annual revenue quota. Actively target new venue and restaurant openings and top restaurants that have the maximum impact to our network and business

• Collaboration: Work closely with other Tripleseat teams, including Account Management, Inside Sales, and Customer Support, to ensure customer success and revenue maximization.

• Contract Negotiation & Proposal Preparation: Prepare detailed proposals and negotiate contracts, ensuring both customer satisfaction and Tripleseat's interests.

• CRM & Reporting: Keep accurate and up-to-date CRM records and provide regular reports on pipeline status and sales activities.

• Market Expertise: Stay updated on competitive trends and market dynamics to position Tripleseat effectively and respond to customer queries. Develop and execute a go-to-market strategy specific to your assigned territory.  Use existing industry relationships to secure top-level meetings at restaurants, unique venues, and groups in your assigned territory.

• Other related duties as assigned.

Knowledge, Skills, and Abilities Required 

• Sales Acumen: Demonstrated success in achieving quota in software or SaaS sales, preferably with experience in hospitality software sales.

• Industry Knowledge: In-depth understanding of the hospitality industry and its technology needs.

• Communication Skills: Strong interpersonal skills, with the ability to clearly articulate technical solutions and engage with a diverse base of prospects.

• Software Demonstrations: Ability to effectively present Tripleseat software to prospects, ensuring they understand its benefits and capabilities in resolving their specific needs.

• Time Management: Proven ability to handle multiple sales cycles simultaneously while managing time effectively.

• Problem Solving: Strong analytical mindset with the ability to resolve complex customer issues.

• Team Collaboration: Ability to work effectively in cross-functional teams, collaborating with different departments to ensure customer success.

• Values Alignment: A customer-focused attitude and the ability to build rapport across teams.

Preferred Experience 

• SaaS or Hospitality Sales: 1-3 years of experience in hospitality software sales, with a strong network within the industry. Demonstrated success in achieving quota in software sales and/or SaaS sales.

• Sales in Short Sales Cycles: Experience in driving sales in a fast-paced, short sales cycle environment.

• Territory-Specific Sales: Proven experience managing sales in a specific territory, with a demonstrated understanding of local markets and customer needs.

• Remote Work: Experience working in a remote sales role with high independence.

• Technical Expertise: Familiarity with event management platforms or similar SaaS solutions.

• Hospitality Experience: Experience in event management, restaurant or hotel operations.

Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. The company understands that its people are the driving force behind its success and strives to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees:

• Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of.

• Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances.

• 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement.

• Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security.

• Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance.

• Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being.

Here at Tripleseat, we make sure that everyone has a seat at the table. That’s why we’re proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are committed to fostering a company-wide culture centered around inclusion, diversity, and equity. Tripleseat empowers all team members to realize the full potential of themselves and others. Everyone Valued – Everyone Included.

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Last updated on Sep 29, 2024