Fraud Specialist
Location: Remote
Duration: 3 months
Description:
Prior Bank Fraud experience is required for this position
Type of Service Business and Financial Operations
About the Business:
The Card Fraud Services team assists in reducing financial loss to the bank by detecting and preventing fraud.
We execute using a pro-active strategy of fraud detection; protecting both the bank and customer while providing shareholder value.
In the endless pursuit of achieving excellence, we continually search for ways to improve.
Team and individual accomplishments are celebrated in recognition of our contribution to the banks success.
Purpose:
Protect the bank against potential fraud loss through review of card transaction activity.
Provide clients with appropriate, timely support and relevant information.
Essential Job Functions:
Review ATM, Debit and Credit Card transactions for potential fraud. Verify transaction activity with client and take appropriate action.
When applicable, status card as appropriate, initiate the fraud claim and reissue process Communicate dispute process and action taken to the client.
Document relevant information in Falcon, Card Guard, CE Desktop, DAG Communicate trends to management Information share and recommend new processes, as necessary.
After the initial training, the position is self-paced and independent.
The work is not difficult but there are potential monetary impacts to each decision (losses to the client).
A candidate that has previous experience with an independent, critical thinking role, would be an ideal fit.
Other details of note:
Our team does make outbound calls to clients to attempt to verify activity, so phone experience is a plus, though call volumes are not high.
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.
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Last updated on Oct 6, 2023