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Medical Receptionist

Location: Glendale, CA
Duration: 3 Months with possible contract to hire/ possible extension

Description:
Position Summary:
Answers telephone, screen and direct calls. Attend to visitors and deal with inquiries on the phone and face to face. Register patients, retrieve medical records as needed for hospital follow-up. Confirm patient appointments, checking in/out all patients, task messages from/to staff and physicians, schedule all patient appointments (hospital and office follow-ups), collect co-payments and process all payments in Passport. Check incoming and outgoing mail, check and clear incoming faxes, verify insurance eligibility as needed. Complete all physician orders, schedule all test and diagnostic studies ordered. Obtain authorizations as needed and link authorizations to visits, tests or procedures. Verify any changes to patient demographics, update insurances at each visit.

Responsibilities:
Handles all incoming calls from the company’s main telephone system. Ability to take and relay messages; provide information to callers.
Responsible for sending out and receiving packages from deliveries.
Should be able to handle fast pace environment with multiple MD scheduling or very heavy phone calls.
Greet visitors entering the organization and direct them to the correct destination.
General administrative and clerical support from the different departments of the organization.
Maintains a pleasant appearance of the reception area and lobby.

Minimum Education: High school diploma or equivalent

Minimum Experience:
Minimum of one (1) year customer service experience. Minimum 1 year of experience in outpatient medical clinic/hospital.
The medical receptionist is a patient facing role and candidates applying should have experience working with patients directly.
Fluency in Spanish language.

Last updated on Oct 30, 2023

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