Browse
Employers / Recruiters

Customer Experience Supervisor

angkas · 30+ days ago
Negotiable
Full-time
Continue
By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.

As a Customer Experience Supervisor at Angkas, you will be responsible for leading and supervising a team of Customer Experience Associates to ensure exceptional service to our valued customers. You will play a vital role in managing the day-to-day operations, monitoring team performance, and fostering a positive and productive working environment.

  • Lead, train, and mentor Customer Experience Associate and SMEs, providing them with the guidance and support they need to excel.
  • Develop and implement customer service process improvements to streamline operations and enhance efficiency.
  • Monitor and evaluate team performance, providing constructive feedback and coaching to improve individual and team results.
  • Handle escalated customer issues and complaints, investigating and resolving them to achieve customer satisfaction.
  • Collaborating with other lines of business and cross functional departments to resolve customer issues and ensure a seamless customer experience.
  • Analyze Service Excellence data to identify trends and opportunities.
  • Identify and address training needs based on quality assurance findings.
  • Accept other associated responsibilities and projects as the need arises or as assigned by the Company.

Requirements

  • Bachelor's degree in business, communications, or related field.
  • Minimum of 3 years of experience in customer service.
  • Proven leadership and supervisory experience.
  • Strong problem-solving and decision-making skills.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure, meet deadlines, and achieve team targets.
  • Proficiency in customer service software and systems.

Benefits

Why join Angkas?

  • Freedom of work
  • Work life balance
  • Free meal and use of gym
  • Opportunities for promotion
  • Start-up environment
  • Multi-cultural and Agile work environment
  • Diversified use of technology

Last updated on Jul 26, 2024

See more

About the company

More jobs at angkas

Analyzing

Makati, Metro Manila

 · 

30+ days ago

Makati, Metro Manila

 · 

30+ days ago

Makati, Metro Manila

 · 

30+ days ago

Makati, Metro Manila

 · 

30+ days ago

Makati, Metro Manila

 · 

30+ days ago

More jobs like this

Analyzing
Command Centre
3
3ojdnwwunr7dlbly31nkzyist5n7nc0526rsydld9calielotm8py07q0yyy0khg

Taguig, Metro Manila

 · 

30+ days ago

Command Center Specialist
Q
questronix-corporation-2

Pasig, Metro Manila

 · 

30+ days ago

Makati, Metro Manila

 · 

30+ days ago

 · 

30+ days ago

Metro Manila

 · 

30+ days ago

Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Changelog
🚀 LaunchpadNov 27
Create a site and sell services based on your resume.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status