Project Manager (Remote)

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. To learn more, visit www.ezcater.com.

The Strategy & Program Management team is looking for an experienced Project Manager to support the execution of ezCater’s strategic goals. In this position, you’ll manage projects that improve internal & external processes, optimize experiences for partners & customers, and drive efficiencies. To start, you will focus on driving some of our biggest and most critical projects across Customer Care & Operations. Your efforts will help cross functional teams across Customer Service, Delivery, Partner Success, Engineering, and Continuous Improvement achieve their goals. Over time, the focus areas of this role may expand to working with additional teams across the organization based on business needs.

As a Project Manager on our team, you’ll collaborate with internal and external stakeholders to ensure projects are completed on time and with ample communication throughout the entire organization. You’ll support each phase of project planning and execution, from initial brainstorm and requirement gathering to scheduling, reporting, and presenting. This position will work across the organization to ensure that we have an optimal experience for customers, partners, and caterers. 

 

What You'll Do: 

• Build & Manage: You’ll manage all aspects of project implementation, including expectations, communications, scope, timeline, and project delivery.
• Organize & Prioritize: You’ll be expected to maintain up-to-date, detailed project materials that are transparent to relevant stakeholders & organized for optimal and timely execution.
• Collaborate: You’ll work closely with our Customer Care & Operations team and other teams throughout the organization such as product, engineering, sales, technical support, customer service, marketing, and analytics teams to help move our shared goals forward.
• Be Priority-Driven & Punctual: You’ll manage the execution of complex & time critical projects by prioritizing our approach & flying through roadblocks.
• Communicate Effectively: You’ve got experience thoughtfully explaining unique concepts to diverse audiences, and know how to keep everyone on the same page.
• Focus Areas: To start, you will focus on driving some of our biggest and most critical projects across Customer Care & Operations. Your efforts will help cross functional teams across Customer Service, Delivery, Partner Success, Engineering, and Continuous Improvement achieve their goals. Over time, the focus areas of this role may expand to working with additional teams across the organization based on business needs.

What You Have: 

• Experienced in Managing Cross-Functional Projects: You have 3 years of project management and/or coordination experience including leading complex, cross-functional projects. PMP Certification and/or equivalent certification and experience utilizing Agile methodology is a plus!
• Tech-knowledgeable: You’re competent using project management software including Monday.com and Jira. You are also an Excel pro with at least 1 year experience and proficiency in organizing & interpreting data sets with multiple factors and inputs (including how to set up v-lookups and pivot tables). 
• A Natural Relationship Builder: You make connections and keep them. You are deft at “managing across.” You have experience working with Product, Engineering, Marketing, Operations, Sales, Technical Support and Customer Service teams. Your superpower is building a positive, cohesive, cross-functional project team focused on execution and project success.
• Insanely Autonomous: You love setting audacious goals and are fully comfortable directing your own way to get there. You commit to a schedule and stick to it. 
• Detail Oriented: You’re comfortable getting deep in the details of a project if it means accelerating progress. You have an “own it and figure it out” mindset. You’ve got meticulous attention to detail and an amazing ability to manage multiple, competing priorities simultaneously. 
• Agile & Flexible: You manage risk but aren’t afraid to iterate. You ideally are familiar with high growth operations & problem solving in fast-paced tech spaces. You have an excellent track record of on-time delivery of projects as well as a keen eye for anticipating bottlenecks & roadblocks.
• A circus-level juggler: You’re comfortable with a high-volume list of varied tasks and are comfortable prioritizing them.  
• A creative problem solver: After developing a deep understanding of our products and our partners, you’ll help identify risks & uncover opportunities that will help us soar.
• Hands On: Demonstrate a hands on approach by actively engaging in and overseeing daily tasks and processes to ensure high quality outcomes.

The national cash compensation range for this role is $80,000 - $105,000 per year*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance. 

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.

 

•

Last updated on Aug 16, 2024