Bewerben Sie sich mit Informationen aus Ihrem Lebenslauf auf Stellen. Erstmalige Abdeckung von ca. 200.000 Arbeitsplätzen in Spanien, Deutschland, Österreich, der Schweiz, Frankreich und den Niederlanden.

🧠 JobanalyseJul 12

Lassen Sie Copilot die Stellenbeschreibungen lesen und die wichtigsten Informationen herausfiltern, die Sie wissen möchten. Klicken Sie auf „Alle analysieren“, um es auszuprobieren. Klicken Sie auf das Zahnradsymbol des Copiloten, um die Eingabeaufforderung anzupassen.

D

Customer Service Administrator

dhjdnwh4qm62pb5vm2o4tbd72ej7oa01f47beu0d9d984ckrwi58r2ocg36n82t5 · 30+ days ago

Fort McMurray, AB, CA

Negotiable

Full-time

Continue

By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.

Job Description:

Responsibilities:

Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Assesses customers needs and gathers pertinent information.
Creates basic work orders in appropriate systems.
Provides some status updates to customers, as requested.

Qualifications and Competencies:

Competencies:

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Directs work - Providing direction, delegating, and removing obstacles to get work done.
Financial acumen - Interpreting and applying an understanding of key financial indicators to make better business decisions.
Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Diagnostics Application - Translates customer complaints to develop a troubleshooting plan; troubleshoots issues following guided workflows, procedures, and specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Warranty Process - Analyzes customer issues to verify the root cause of failure and associated progressive damage; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with a repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive an accurate settlement.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database to ensure seamless transitions and accurate response to ticket resolution promptly.
Service Documentation - Creates and verifies customer, equipment, and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system to accurately record the work done.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic device set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine the next steps for service resolution.

Education, Licenses, and Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires relevant work experience or specialized skills obtained through education, training, or on-the-job experience.

•

Last updated on Jan 9, 2023

About the company

D

dhjdnwh4qm62pb5vm2o4tbd72ej7oa01f47beu0d9d984ckrwi58r2ocg36n82t5

More jobs at dhjdnwh4qm62pb5vm2o4tbd72ej7oa01f47beu0d9d984ckrwi58r2ocg36n82t5

Analyzing

Data Architect$75+ / hour

Philadelphia, Pennsylvania

·

30+ days ago

Bookkeeping$20+ / hour

New York

·

30+ days ago

Elevator Operator$76k+

Cummings, Kansas

·

30+ days ago

Staff Product Engineer$150k+

San Jose, California

·

30+ days ago

Senior HVAC Engineer$78k+

Oak Ridge, Tennessee

·

30+ days ago

More jobs like this

Analyzing

Online Admin, Customer Support

J

jobs5

·

30+ days ago

Customer Service Administrator

D

dhjdnwh4qm62pb5vm2o4tbd72ej7oa01f47beu0d9d984ckrwi58r2ocg36n82t5

Fort McMurray, Alberta

·

30+ days ago

Customer Service Representative/Représentant, Service à la Clientèle

IPEX · Pipe and fittings manufacturer

Montreal, Quebec

·

30+ days ago

Accounts Payable Supervisor

Y

yxjdnws7a4onexdkxs7hh8zuclkhm2068bn9sp7xklrs42l05nsnqpvuo5cpqfp6

Ontario

·

30+ days ago

Work From Home Customer Service Representative - Part Time

U

usasurveyjob

Richmond Hill, Ontario

·

30+ days ago

Customer Care Agent

R

rentokil-initial

Vaughan, Ontario

·

30+ days ago

Customer Service Experience Representative

A

Aviso · Data Management and Analytics

Toronto, Ontario

·

30+ days ago

Associé de l'équipe service client (Montreal)

D

dialectica-global

Montreal, Quebec

·

30+ days ago

Account Coordinator

T

thetradedesk

Toronto, Ontario

·

30+ days ago

Customer Support Representative

J

jobber

·

30+ days ago

For job seekers

Job searchSearch millions of jobs

LaunchpadNew

Resume to business

Cover Letter StudioGenerate a cover letter

Add to ChatGPTFind and discuss jobs

For employers and recruiters

Resume ScreenerOrganize and rank candidates

Talent PipelinePre-order

Source top talent

Promote a jobReach more candidates

For everyone

Referral programEarn 30% commission

Get mobile appBrowse anywhere

Jobs API

Become a partner

Entwickelt von Blake und Linh in den USA und Vietnam.

We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord

Änderungsprotokoll

🚀 LaunchpadNov 27

Erstellen Sie eine Website und verkaufen Sie Dienstleistungen basierend auf Ihrem Lebenslauf.

🔥 Dashboard für die JobsucheNov 13

Überarbeitete Benutzeroberfläche für die Jobsuche mit sortierbarem Raster, Live-Filterung, Lesezeichen und Bewerbungsverfolgung.

🫡 Anleitung zum AnschreibenSep 27

Neue Studio-Einstellungen geben Ihnen die Kontrolle über die KI-Ausgabe.

✨ Anschreiben StudioAug 9

Generieren Sie automatisch Anschreiben für jede Stelle.

🎯 Vorgeschlagene FilterAug 6

Copilot schlägt oberhalb der Ergebnisse zusätzliche Filter vor.

⚡️ Schnelle BewerbungenAug 2

Bewerben Sie sich mit Informationen aus Ihrem Lebenslauf auf Stellen. Erstmalige Abdeckung von ca. 200.000 Arbeitsplätzen in Spanien, Deutschland, Österreich, der Schweiz, Frankreich und den Niederlanden.

🧠 JobanalyseJul 12

Lassen Sie Copilot die Stellenbeschreibungen lesen und die wichtigsten Informationen herausfiltern, die Sie wissen möchten. Klicken Sie auf „Alle analysieren“, um es auszuprobieren. Klicken Sie auf das Zahnradsymbol des Copiloten, um die Eingabeaufforderung anzupassen.