Servicenow CMDB Engineer

Strong advocate and champion for IT Service Management focus areas of Release, Change, Incident, Problem, Asset Management processes to incorporate accurate right-sized business sense checks and balances.

Skilled in command/control, analytical, time management, rapid decision making, strong logical, ability to implement releases within time-sensitive pressure commitments.

Serve as primary contact for troubleshooting ServiceNow Discovery

Serve as primary contact for monitoring the health of ServiceNow CMDB and associated integrations.

Work with IT infrastructure and application teams to maintain accuracy of the CMDB.

Monitor incoming service requests and incidents as related to CMDB and associated integrations.

Define potential improvements to resolve errors, prevent recurrence of problems or improve system maintainability and stability.

Implementation and configuration of new solutions in ServiceNow that meets requirements and considers user experience.

Develop and support integrations between ServiceNow and other applications.

Identify solution alternatives to address issues identified

Maintain procedural documentation artifacts (policies, run books, requirements, design documents, build, deployment, install guides) and process standards along with regular audits to validate accuracy.

What are the top 3 skills required for this role?

• ServiceNOW CMDb administration experience
• Experience on ServiceNOW discovery and Service Mapping
• Experience with ServiceNOW integrations

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.



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Last updated on Nov 13, 2023