Travel Department Senior Coordinator Primary Purpose of Position This position supports the Global Travel Program. The primary function is to assist the Global Travel Manager with day-to-day administrative needs, assisting global associates and provide support for special projects as needed.
Principal Responsibilities - Responding to associate questions regarding travel policy; profile updates including name corrections, admin rights, arranger selection, duplication; use of on-line booking tool: investigate supplier related issues.
- Acts as a resource for associates with less experience.
- Work in tandem with Accounts Payable needs for coding BTA accounts and other invoices for payment.
- Assist with annual transient hotel bid process including data collection, correspondence with potential hotels, loading information into travel management tool, and creation of preferred hotel list throughout the year.
- Assist Global Travel Manager with all corporate-wide travel vendor issues throughout the year.
- Work in tandem with Security to maintain traveler tracking software and input travel information booked outside of the TMC; run reports when needed for weather or other emergency situations to determine associates that may be impacted and send notifications in a timely manner.
- Monitor Travel Inquiries email box and notify appropriate vendors of VIP travel.
- Monitor unused tickets to ensure usage or conversion prior to expiration.
- Run TMC reports for Global Travel Manager or departmental needs on scheduled basis or ad-hoc basis.
- Update content on the myTravel page as needed.
Qualifications - Analytical skills to identify issues and potential solutions.
- Effective communication via phone, email, or in-person with all levels of stakeholders.
- Strong customer service and a high-level of professionalism.
- Exceptional ability using Microsoft products (particularly Excel and PowerPoint).
- Ability to work collaboratively and prioritize jobs while multi-tasking.
- Ability to work independently and within a team environment.
- Experience with use of any travel industry tools including OBTs, Client @ Work, Concur Expense or other products preferred.
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Last updated on Oct 11, 2023