Act as the main interface between technology infrastructure and a specific business/functional area. Incumbents help define business requirements, build application and process specifications, coordinate with delivery teams, and ensure that work is prioritized by business value and in alignment with the overarching business and technical strategies. Incumbents may be involved in the writing of technical materials/documentation.
In-depth knowledge and expertise in your discipline and a working knowledge of related disciplines?
Role summary and job responsibilities:- Accountability for work of self and sometimes others, provides process and standards advice in area of specialty
- Working independently
- Defining complex or enterprise-wise business needs for new and/or enhanced products, services, or optimized business processes
- Working closely and develops relationships with a variety of senior level internal and external business partners to ensure that all business requirements are understood, documented, and met
- Ensuring a lean-agile mind-set is applied to work projects
- Working on initiatives of moderate complexity, size and impact
- Ability to breakdown complex or vague problems and steps through them in a rational way
- Able to evolve a decision as new information is gained
- Finding opportunities for process improvements
- Assisting in implementation of new processes as technologies, risks, and methodologies evolve
- Seeking to identify when junior engineers need help and providing it in a positive way that promotes confidence
- Displaying dedication to helping team members/makes suggestions to improve practices
- Other duties as assigned
Business knowledge- You demonstrate knowledge of product/flows within the domain supported
- You articulate business needs and translate them into technology solutions
- Your decisions show a focus on current and future business priorities, together with fiscal responsibility
- Financial domain knowledge
Requirements- Typically, you have 5+ years
- Business analysis skills
- Software engineering experience required
- Knows the latest best-of-breed technologies
- You identify system/process/data impacts (upstream and downstream) and propose appropriate alternatives/ remediation
- Demonstrate proficient understanding in multiple technologies/ applications
- You communicate technical concepts to non-technical audiences using multiple forms such as verbal and written
- Identify impacts across teams and coordinate across senior levels to manage dependencies and potentially competing priorities
- Agile experience
- ServiceNow custom application experience is a big plus
- Knowledge of Account/Portfolio Data is a plus