Support Services Group is looking for a highly energetic and collaborative Trainer. The Trainer is responsible for increasing employee engagement by teaching new skills and knowledge to our new employees, as well as up training our current employees. This position will be primarily responsible for training our new agents, but will also collaborate with site leadership for other training initiatives.
Job Functions:
- Collaborate with management to identify training needs
- Plan and implement an effective employee orientation and on-going training curriculum
- Assists with the development of training curriculum and training materials.
- May conduct future “Train the Trainer” training to develop trainers for effective administration of training curriculum.
- Conduct training at on-board of new or transferring employees.
- Analyze training evaluations to determine areas for improvement.
- Provide input for improvements to the overall training program and training curriculum.
- Assists Managers with coordinating and documenting training requirements.
- Assist with development and maintenance of department training matrixes.
- Assist in meeting departmental goals, and special projects as needed.
- Perform other related duties as required.
Required Knowledge, Skills and Abilities:
- Open schedule availability (Monday - Friday 8:00 AM - 5:30 PM).
- On Site position.
- Strong oral and written communication skills.
- Excellent organization skills and a high level of attention to detail.
- Understanding of effective teaching methodologies and tools
- Knowledge of curriculum design (classroom) helpful.
- Ability to adapt style and training, depending on business needs.
- Strong presentation skills along with strong time management
- The ability to break down complex to a level that is understood by all levels of experience and education.
- Proficient in the use of MS Office applications (Word, Excel, PowerPoint).
- Minimum of one year experience as a trainer, preferred.
Minimum Requirements:
- High School Diploma or equivalent required
- Bachelor’s degree and/or training certificate preferred
- Experience as a trainer in a variety of environments.
Excellent Opportunity to join an industry leader!
Support Services Group is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
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Last updated on Oct 15, 2024