Customer Service Agents (Email, Voice and Chat)

ssg-dr · 30+ days ago

Kingston, JM

Negotiable

Full-time

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Support Services Group is looking for customer service representatives to join our team in our Kingston, Jamaica office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. This role would include email, voice and chat.

We are seeking Customer Service Agents for our inbound programs.

Attributes:

Previous customer service experience
Excellent command of the English language
Active Listener
A clear and articulate speaker
Committed, ambitious, energetic & enthusiastic
Strong multitasking skills
High sense of urgency and task-oriented
Ability to think and respond quickly
Fearless attitude and Hunter mentality
Ability to work a Full-Time schedule

Must-Have:

Previous Customer Service Experience: > 1 year
Sales Experience > 1 year
Call Centre Experience: 1 year+
Customer Service Experience: 1 year+
3-5 Secondary School Qualifications, including English Language and a Numeric Subject.

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Last updated on Jan 9, 2024