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Experienced Collections Agent

ssg-dr · 30+ days ago
Negotiable
Full-time
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Support Services Group is looking for Collections agents to join our team in our Kingston, Jamaica office. This candidate will aim to make a positive impact with our customers, build lasting relationships and deliver a tech-enabled financing experience that is simple, fast, and effective.

Essential Job Duties and Responsibilities:

  • Increase the collection of outstanding payments
  • Maintain daily, weekly and monthly collection and metric goals
  • Outbound/Inbound calls with customers to resolve debts owed
  • All communications must be handled in compliance with our collections policies and procedures

Preferred Skills, Knowledge, and Abilities

  • 1-2 years of direct experience in collections; knowledge in sales, negotiation, and persuasion tools
  • Excellent verbal and written communication skills
  • Prior telemarketing experience with financial products preferred
  • Proficiency with Microsoft Office applications
  • Self-motivated and extremely goal-oriented
  • Team Player
  • Professional demeanor

Last updated on Jan 9, 2024

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