Experienced Collections Agent

Support Services Group is looking for Collections agents to join our team in our Kingston, Jamaica office. This candidate will aim to make a positive impact with our customers, build lasting relationships and deliver a tech-enabled financing experience that is simple, fast, and effective.

Essential Job Duties and Responsibilities:

• Increase the collection of outstanding payments
• Maintain daily, weekly and monthly collection and metric goals
• Outbound/Inbound calls with customers to resolve debts owed
• All communications must be handled in compliance with our collections policies and procedures

Preferred Skills, Knowledge, and Abilities

• 1-2 years of direct experience in collections; knowledge in sales, negotiation, and persuasion tools
• Excellent verbal and written communication skills
• Prior telemarketing experience with financial products preferred
• Proficiency with Microsoft Office applications
• Self-motivated and extremely goal-oriented
• Team Player
• Professional demeanor

Last updated on Jan 9, 2024