Account Manager, Websites (Remote)

OVERVIEW

Join Broadlume as we lead the way in providing cutting-edge technology to the flooring industry, but we can’t do this without hiring smart people, like you! As the largest technology provider to this $70 billion industry, we’re dedicated to supporting local retailers in reaching their full potential and running highly profitable businesses. 

Our award-winning platform connects retailers and manufacturers to provide shoppers with a seamless buying experience through our websites, CRM, business management software, payment processing, and retail selling system. We're redefining the flooring industry and want you to join us on this exciting journey!

Our Account Managers build relationships with our clients through our product offerings such as website creation and digital marketing.  In this role, you will discuss the retailer's current performance, review objectives, propose solutions, and help close upsells and cross-sells. You will be responsible for maintaining a positive relationship with your clients and working closely with other teams to provide the best customer experience to your clients.

**This is a full-time, remote position**

WHAT YOU’LL DO

• Manage a high-volume book of clients while establishing and maintaining strong relationships throughout the client’s partnership with the company
• Manage new client kick-off meetings which includes understanding client goals, aligning on strategy, determining metrics for measuring success, and building a collaborative relationship with clients
• Organize and facilitate quarterly client business reviews to review the client's performance and provide strategic recommendations for areas of opportunity
• Proactively find trends across client accounts to identify opportunities, address problems, and avoid recurring issues
• Achieve customer retention, upsell, and cross-sell quotas
• Make outbound phone calls and conduct webinars with current clients while maintaining an up-to-date CRM for tracking
• Work cross-functional to ensure the success of your client's online campaigns and overall performance.

Requirements

WHO YOU ARE

• 2+ years in account management or client-facing role required
• 1+ years of experience in SEM (Search Engine Marketing) / PPC (Pay Per Click) advertising strategies and experience in measuring the success of such campaigns required
• 1+ years of experience in digital marketing sales is a plus
• A “go-getter” – results-oriented and puts in extra effort to exceed expectations
• An outgoing, friendly, and enthusiastic individual who can positively develop client relationships whilst also managing client expectations
• You have excellent communication and personal organization skills, self-motivation, and can work under pressure
• Ability to work effectively independently and collaboratively
• Goal-driven, self-motivated, team player with a passion for learning

Benefits

BENEFITS

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, 4% match)
• Life Insurance
• Unlimited Paid Time Off
• Family Leave
• Short-Term & Long-Term Disability
• Work From Home and Remote Office Allowance
• Internet and Phone Allowance (for applicable roles)
• Wellness Resources & Lifestyle Perks
• Stock Option Plan

WHO WE ARE

Our mission at Broadlume is simple: simplify the complicated world of digital marketing for the flooring industry. The opportunity is massive, and we have the team to execute the vision…except, well, for you.

At Broadlume, we are committed to working with and providing reasonable accommodation to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please email us at careers@broadlume.com and let us know the nature of your request and your contact information.

Broadlume is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Last updated on Aug 1, 2024