Manager, Sales Engineering

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.

As a manager of the Sales Engineering team for the Corporate Business Unit, you’ll fill a key role in building and managing a team of sales engineers and creating processes and collateral to ensure that you can support your cross-functional stakeholders. This role is ideal for someone who has experience managing pre-sales teams at high-growth companies and can adapt to quickly changing needs while maintaining processes to scale the team.

This position is expected to be a hybrid-based role, with a preference to hire someone near one of our following office hubs: San Francisco, Salt Lake City, or Chicago.

RESPONSIBILITIES

• Build & manage a team of Gong experts who thoroughly understand Gong in order to explain the technology to all types of users.
  
• Hire and develop Sales Engineers so they reach their full potential.
  
• Create processes and collateral to help your team and stakeholders.
  
• Improve existing processes and help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the finish line.
  
• Play an active role in training your team members on new features, processes, and collateral.
  
• Work alongside Sales and Customer Success leaders to manage the business and execute on strategic initiatives.
  
• Build and refine processes to eliminate bottlenecks and make teams more efficient.  Additionally, create automation for tasks deemed repetitive and time-consuming.
  
• Be a steward of our company culture and enforce the team by living our Operating Principles.
  

QUALIFICATIONS 

• 7-10 years of relevant sales engineering experience, including 2+ years of experience managing high performing sales engineering teams.
  
• Demonstrated ability to lead a customer-facing team - strong people management, mentoring, coaching and development experience.
  
• Know how to build trust amongst your team members and cross-functional stakeholders.
  
• High level of business acumen and understanding of how revenue leaders think.
  
• Experience with sales technology (CRMs), cloud architecture, or telephony/web conferencing systems.
  
• Experience with application data flows, AI/ML concepts, analytics, APIs, JSON and webhooks.
  
• Understanding of security and privacy pertaining to SaaS systems.
  
• Excellent verbal and written communication skills.
  
• Strong interpersonal and teamwork skills.
  
• Passion for technology and problem solving. 
  
• Able to make the complex sound simple!
  

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The target OTE for this position is $200,000-$220,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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Last updated on Aug 13, 2024