Field Operations Manager

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services. 

**This is an in-person position**

What You’ll Do:

• Ensure operational excellence and an unbelievable customer experience
• Oversee operations in person, the business needs may dictate a need for early mornings or evenings at times
• Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
• Respond to driver feedback and live customer issues
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
• Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations

Who You Are:

• A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions
• A driven executor with a track record of end to end ownership of a book of business and a history of hitting KPIs and revenue goals
• A team-focused individual that takes ownership of their work and pride in their team's success
• Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus
• An outgoing and sociable leader; skilled at communicating professionally with partners, customers, and driver partners from a broad range of backgrounds
• Comfortable with ambiguity and evolving and adapting as conditions change
• Fluent in English, additional languages a plus
• Based in the SF/Bay Area area and can easily commute to operation
• Experienced in managing (including scheduling) a team is a plus
• Bachelor’s degree is a plus

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $65,000-$75,000 per year
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

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Last updated on Aug 9, 2024