Call Center Customer Service Agent

We are seeking a dynamic and dedicated Call Center Customer Service Agent to join our growing team. In this role, you will be at the forefront of our customer interactions, providing exceptional service and support to our valued clients. As a key representative of our company, you will handle incoming calls, addressing inquiries, and resolving issues while ensuring that every customer feels valued and heard. Your strong communication skills and problem-solving abilities will be essential as you navigate a variety of customer concerns with professionalism and empathy.

Responsibilities:

• Answer incoming calls and respond to customer inquiries in a timely manner.
• Provide accurate information and support for products and services offered.
• Resolve customer complaints and issues with professionalism and efficiency.
• Document all customer interactions and transactions in the system.
• Follow up on customer inquiries to ensure issues are resolved.
• Assist customers with account management tasks and updates.
• Collaborate with team members and other departments to enhance the customer experience.

Requirements

• High school diploma or equivalent; additional education is a plus.
• Proven experience in a customer service role, preferably in a call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle a high volume of calls.
• Familiarity with CRM systems and practices is preferred.
• Positive attitude, patience, and a willingness to learn.

Salary

$850 - $1100 per week

Job Type

Full-time

Benefits:

• Competitive weekly salary.
• Health, dental, and vision insurance.
• Paid time off, including holidays.
• 401(k) retirement plan with company match.
• Opportunities for growth and career development.

Last updated on Nov 8, 2024