Browse
Employers / Recruiters

Customer Support Manager

runwise · 30+ days ago
$60-80k
Full-time
Continue
By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.

Runwise is looking for a Customer Support Manager who is highly motivated, results-oriented and focused on business growth opportunities. The hours for this position are Friday - 9am-5pm, Saturday - 8am-8pm, Sunday - 8am-8pm, Monday - 9am-5pm.

Runwise (www.runwise.com) is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems (heating, water, etc…) in 7500+ buildings throughout the US. Runwise’s unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. As of today, Runwise’s technology takes the equivalent of 80,000 cars worth of carbon emissions off the road each year.

As a Customer Support Manager at Runwise you will have the opportunity to work closely with a variety of property companies from large owners to individual coops and condos. Each customer and each building has unique needs and you act as a trusted advisor, helping them effectively run their heating systems in an energy-efficient way that makes tenants more comfortable.  Customer support managers help troubleshoot customer issues to help ensure they hit their energy reduction goals.

Applicants must have a high-quality internet connection and ideally be fluent in Spanish. 

Responsibilities will include, but are not limited to: 

  • Answering live phone calls via our 24/7 support line
  • Real-time troubleshooting of customer reported issues 
  • Remote monitoring and analysis of multifamily and commercial heating systems
  • Making settings adjustments as needed using our remote interface to reduce fuel consumption and manage tenant comfort

Who you are:

  • You have 1-2 years of direct customer management experience ideally in a Service Job, Customer Support, Account Management or Sales role
  • You have excellent social and communication skills and find it easy to get along with others
  • You thrive by building long-term relationships and partnering with a range of customers from individual business owners to C-level executives
  • You are a problem solver and can diagnose and help troubleshoot problems quickly and efficient
  • You are a teacher at heart (or by profession) with the ability to distill technical or complex systems into simpler concepts to empower customers
  • You are willing and capable of working very hard and at times longer hours during peak season (winter)
  • You are passionate about real estate and/or energy efficiency

Salary range: $60,000-$80,000  (varied on experience and market rate)

Runwise is proud to be an equal opportunity employer. We are committed to equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We celebrate and support diverse perspectives, skills, and experiences within our company.

What you believe: 

  • No job is too small.
  • Sincerity builds trust.
  • Setbacks fuel progress.
  • Efficiency is vital.

Benefits:

  • Medical, dental, and vision insurance
  • HSA & FSA options
  • Paid Parental Leave
  • Access to Talkspace & Health Advocate
  • Flexible PTO
  • Commuter Benefits
  • 401K
  • Company paid life insurance
  • Voluntary supplemental life insurance
  • Free in-office lunch on Wednesdays
  • Hybrid work environment
  • Summer Fridays
  • Monthly L&D Series
  • Employee Resource Groups (e.g. DEIB Committee, Run Club)

This is an excellent opportunity to join a fast-growing company and create a career path beyond this initial role. You will be surrounded by talented people where you will learn about real estate and software/managed services sales at a very fast growing tech company, whilst having  a tangible impact on reducing carbon emissions across the country.

Last updated on Jul 23, 2024

See more

About the company

More jobs at runwise

Analyzing

New York, New York

 · 

30+ days ago

New York, New York

 · 

30+ days ago

New York, New York

 · 

30+ days ago

New York, New York

 · 

30+ days ago

New York, New York

 · 

30+ days ago

More jobs like this

Analyzing
Project Management Co-ordinator$84k+
TI
Talisman Inc. ·  Risk management and consulting

Houston, Texas

 · 

30+ days ago

Security Project Manager$131k+
C
crjdnwsnowo2i4nz45b1teboszrxlg0351vr73gpqw7yanury9u287prckhdnkww

San Jose, California

 · 

30+ days ago

Houston, Texas

 · 

30+ days ago

Remote

 · 

30+ days ago

Delivery Manager (1912222031)$131k+
9
9xjdnwf8nt489qdiu4ab0qq7clsnet01f27n6pjaxju02yq1u697ou3dvfougsq9

Santa Clara, California

 · 

30+ days ago

Remote

 · 

30+ days ago

Fredericksburg, Virginia

 · 

30+ days ago

Ontario, California

 · 

30+ days ago

Fredericksburg, Virginia

 · 

30+ days ago

Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Changelog
🚀 LaunchpadNov 27
Create a site and sell services based on your resume.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status