3rd Line IT Support Engineer

Role Overview:

As a 3rd Line IT Support Engineer, you’ll play a pivotal role in resolving complex technical issues, providing advanced support, and contributing to ongoing IT projects. You’ll act as an escalation point for 1st and 2nd line support teams, ensuring seamless IT operations and maintaining high levels of customer satisfaction.

Location: Office Based - Manvers, South Yorkshire
Salary: Competitive
Contract Type: Full-Time, Permanent
Start Date: ASAP

Key Responsibilities:

• Act as the final point of escalation for complex technical issues across hardware, software, and network infrastructure.
• Diagnose and resolve advanced issues related to Windows Server, Active Directory, Office 365, Azure, and other enterprise technologies.
• Manage and maintain virtual environments (Hyper-V).
• Support network infrastructure, including firewalls, switches, VPNs, and routers.
• Collaborate with project teams to implement new technologies and upgrades.
• Perform system monitoring, backups, and disaster recovery planning.
• Create and maintain comprehensive documentation for systems and processes.
• Work seamlessly between the office environment and the factory.

Essential Skills & Experience:

• Proven experience in a 3rd Line IT Support role or similar advanced technical position.
• Strong knowledge of Windows Server (2012/2016/2019), Active Directory, DNS/DHCP, and Group Policy.
• Experience with Office 365 and AWS cloud services.
• Proficient in managing virtual environments ( Hyper-V).
• Solid understanding of networking protocols, firewalls, and VPN configurations.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, ability to work with people from across the business.
• Ability to work independently and manage multiple tasks effective

Desirable Skills:

• Relevant certifications (e.g., Microsoft Certified, ITIL, CompTIA).
• Knowledge of Linux systems and environments.
• Familiarity with ITIL best practices.
• Experience in cybersecurity protocols and tools.

What we can offer you:

• Enhanced maternity/paternity package
• Health cash plan (after 3 months)
• Long Service gifts
• Discount/voucher schemes
• Company pension
• Quarterly team social events
• Free on-site parking
• Wellbeing support, including access to mental health support lines and personal skills workshops such as managing your money
• Cycle to work scheme
• Free fruit, snacks, and beverages in the Bluetree canteen
• Regular social events and team-building activities
• 22 days annual leave (plus bank holidays) and the opportunity to earn additional days, the longer you work here

The Company

Established in 2012, Bluetree Group is the UK’s largest online printer and exists to manufacture and sell high volume, premium products through investing in its highly skilled team as well as the latest technology.

In 2021, we acquired a luxury book printer, Kingsbury Press, branching out into the publishing industry and have aims of expanding into packaging solutions. In 2022 we were chosen as the printer for the Queen's Jubilee book.

Bluetree's combined office, production and training facilities are in Wath Upon Dearne, which is close to Sheffield, Rotherham, Barnsley, and Doncaster. Our state-of-the-art 165,000 square foot facility is just a 15-minute drive from either the M1 or A1M and boasts ample free on-site parking, the facility is also located on a major bus route which is just a few minutes away from the train stations of Mexborough, Swinton and Wombwell.

Once you walk through our doors, you realise that people are central to all our operations. It’s a place for curious and ambitious people at heart.

For Privacy information please follow this link to our privacy notice on our website under the home page https://www.bluetreegroup.co.uk

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Last updated on Feb 12, 2025