Network Operations Specialist

• The client is looking for an IP Network Control Specialist who will support a large nationwide customer.
• This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout North America.

• Provide technical support for large private communications network.
• Handle first line of support for customer and field calls into an operations center.
• Log calls and perform preliminary investigations into reported network issues.
• Create trouble tickets and initiate workflow for problem resolution.
• Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
• Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.

• Bachelor’s degree in Telecommunications, Engineering, Networking, Information Technology, or related field with (2) years of prior related experience or 2 years post-Secondary/ Associate’s Degree with a minimum of (6) years of prior related experience.
• Minimum of (2) Years Telecommunications Network Troubleshooting experience.
• CCNA Certification or must obtain within 3 months of start date.
• Able to obtain Public Trust Clearance.

• Experience with Layer 1 Troubleshooting.
• Experience with call center phone systems and working with geographically dispersed teams.
• Experience in Physical layer and routed technologies experience.
• Experience with Network Management systems and tools.
• Experience in remote maintenance and repair of CISCO network equipment.

Last updated on Oct 19, 2023