In 2012, a team of software developers found themselves jumping through hoops, past cracks, and over spikes just to set up a connection for their office in Cebu, Philippines. What’s more: almost every other business they knew had the same experience.
By 2015, the cause for better connectivity found itself an advocate: RISE was established to drive solutions for faster internet service. We are on a mission to help create a landscape for accelerated growth in the local internet service industry.
The Mission
Accelerate Internet for the Philippines
The RISE Group
We provide business and wholesale internet services for enterprises and SMEs, for carrier companies and property developers. Alongside fast and reliable connectivity, our services include access to an internet exchange, to infrastructure solutions, and technical expertise. We’ve conquered our fair share of hoops, cracks, spikes — and our work has only just begun.
The Relationship Manager is responsible for client-care for all RISE clients and involves day-to-day management of all client deliverables for one or more accounts. He/she provides product and service information; resolving product and service problems, and ensures that the service and its clients are managed efficiently and effectively in a timely fashion to help support the business. The Relationship Manager exist to improve the company’s relationship with its partners and customers. This role mainly focus on developing long-term relationships with a portfolio of clients and connecting with key business executives and stakeholders.
Duties and responsibilities
- Developing long-term relationships with a portfolio of clients
- Connecting with key business executives and stakeholders
- Excellent at conflict resolution, communication, counseling, reporting and consulting
- Resolving client queries
- Researching and cross-selling additional products or services that could benefit clients
- Reviewing client’s financial income and offering advice when necessary
- Develop effective client retention plans that relate to the company’s targets for sales and client retention
- Plan or layout quarterly goals appropriate to the season/theme for clients in the company
- Able to effectively use LinkedIn and other scouting tools
- Savvy with Google Suites and other relevant software used by the team and/or the company
- Work effectively with the Sales team to onboard and integrate new clients and developing existing client relationships
- Efficiently liaise between the customer and internal teams
- Assist the operating departments on issues requiring assistance
Qualifications
- Graduate of any 4 year course
- At least 4 years experience in a similar role
- Strong documentation skills and can use Google Suite, LinkedIn, and other relevant software for sales funnels
- Excellent command of written and verbal English
- Excellent listening, negotiation and presentation skills
- A highly positive attitude and perseverance
- Respond to high stress situations in a positive manner.
- Must be able to multi-task and organize effectively
- Self-motivated and able to thrive in a results-driven environment
- Natural relationship builder with integrity, able to think critically, reliability and maturity
- Fast learner and able to understand the company’s processes, culture, and products
Hiring Process
Our team recognizes the importance of your candidacy, and we want to ensure that your application receives the attention it deserves. We aim to give our applicants a good experience by being timely, efficient, and direct. Rest assured that your application will be carefully reviewed and processed promptly.
Privacy Statement
RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read RISE’s privacy policy and fully understand your rights to access, correct or withdraw your information anytime.
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Last updated on Oct 20, 2021