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Network Security Engineer II

e5jdnwg7ia5nmpidkgm0x86zidegds023flk1ol79g88672m82f3rk6vbddcyss8 · 30+ days ago

Bangalore, KA, IN

Negotiable

Full-time

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Job Family Summary
The Network Security Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. The Network Security Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives through automation, which may better serve the stability and security of the customer's solution. Technical issues can include troubleshooting customer network environments including firewall configurations, VPN technologies and access-control lists, VIP configurations, TCL (iRule) and Perl scripts, layer 4 thru 7 issues. The role will also support many elements of the Rackspace Cloud product portfolio, including RackConnect. The Network Engineer will create and maintain customer loyalty by providing Fanatical Experiences above and beyond customer expectations. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Career Level Summary

Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
Solves complex problems
Works independently, receives minimal guidance
May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives
Acts as a resource for colleagues with less experience
Level at which career may stabilize for many years or until retirement

Critical Competencies

Systems Thinking: Takes a whole systems approach to analyze issues and implements holistic solutions by ensuring that linkages between structure, people, process and technology are made
Idea Creation: Designs completely new solutions, methods and products, where nothing existed prior

Key Responsibilities

Configure, troubleshoot, and take escalations for Firewalls & Load Balancers, Windows/Linux system administration, or Cloud Native Tooling
Create documentation for support and operations tasks regarding the above tools
Mentor and train lower level Rackers
Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively
Solve engineering problems through the ownership of level appropriate customer requests and issues, seeing them through to resolution
Design, schedule and coordinate maintenances
Engineer and implement customized security solutions
Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
Collaborate and share knowledge with other Engineers and Administrators on the support floor

Person Specification
Knowledge

Advanced knowledge of:
- Infrastructure, Automation (Preferred), NexGen Firewalls (For example: Cisco Firepower, Palo Alto etc), IPSEC and SSL VPN technologies, Profile Management (For example: MPF, DOS Protection)
- Networking concepts and devices [All OSI Layers], Load balancers (For example: F5, Citrix), HTTP Protocol, Secure Socket Layer (SSL), DNS, Content switching policies
- Additional modules from different vendors (For example: GTM, APM, AFM)
- Understanding of network packet analysis via tools such as wireshark and TCP dump.
- Developing knowledge in Networking, Windows administration, or Linux administration
- Understanding of how traffic flows through an environment, both hosting-based and cloud-based environments
Advanced understanding of:
- Dynamic Routing Protocols (for example: BGP, OSPF)
- Security concepts, principles, and technologies
- Public cloud platforms
Understanding of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers
Knowledgeable in the application of current and emerging network software and hardware technology and protocols
Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Skills

Passionate about technology and has a desire to constantly expand technical knowledge
Detail-oriented in documenting information and able to own customer issues through resolution
Able to handle multiple tasks and prioritize work under pressure
Demonstrate sound problem-solving skills coupled with a desire to take on responsibility
Excellent written and verbal communication skills (fluency in multiple languages is a plus)

Education
Required

Bachelor's degree in Computer Science, Management Information Systems, or a related technical field
At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.

Certifications

Required: CCNA/P
Preferred: any combination of F5, Juniper, Palo Alto, Netscaler, or other relevant networking certifications

Experience
Required

5 - 7 years of experience in Network Security engineering and administration

Physical Demands

General office environment: no special physical demands required
May require long periods sitting and viewing a computer monitor
May require work on non-traditional shifts
Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations
A willingness to work weekends and/or holidays when required as the business dictates

Travel

Occasional domestic travel, less than 10%

•

Last updated on Jul 5, 2022

About the company

E

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