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Network Security Engineer II

Negotiable
Full-time
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Job Family Summary
The Network Security Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. The Network Security Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives through automation, which may better serve the stability and security of the customer's solution. Technical issues can include troubleshooting customer network environments including firewall configurations, VPN technologies and access-control lists, VIP configurations, TCL (iRule) and Perl scripts, layer 4 thru 7 issues. The role will also support many elements of the Rackspace Cloud product portfolio, including RackConnect. The Network Engineer will create and maintain customer loyalty by providing Fanatical Experiences above and beyond customer expectations. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Career Level Summary
  • Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
  • Solves complex problems
  • Works independently, receives minimal guidance
  • May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives
  • Acts as a resource for colleagues with less experience
  • Level at which career may stabilize for many years or until retirement

Critical Competencies
  • Systems Thinking: Takes a whole systems approach to analyze issues and implements holistic solutions by ensuring that linkages between structure, people, process and technology are made
  • Idea Creation: Designs completely new solutions, methods and products, where nothing existed prior

Key Responsibilities
Person Specification
Knowledge
  • Advanced knowledge of:
    • Infrastructure, Automation (Preferred), NexGen Firewalls (For example: Cisco Firepower, Palo Alto etc), IPSEC and SSL VPN technologies, Profile Management (For example: MPF, DOS Protection)
    • Networking concepts and devices [All OSI Layers], Load balancers (For example: F5, Citrix), HTTP Protocol, Secure Socket Layer (SSL), DNS, Content switching policies
    • Additional modules from different vendors (For example: GTM, APM, AFM)
    • Understanding of network packet analysis via tools such as wireshark and TCP dump.
    • Developing knowledge in Networking, Windows administration, or Linux administration
    • Understanding of how traffic flows through an environment, both hosting-based and cloud-based environments
  • Advanced understanding of:
    • Dynamic Routing Protocols (for example: BGP, OSPF)
    • Security concepts, principles, and technologies
    • Public cloud platforms
  • Understanding of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers
  • Knowledgeable in the application of current and emerging network software and hardware technology and protocols
  • Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Skills
  • Passionate about technology and has a desire to constantly expand technical knowledge
  • Detail-oriented in documenting information and able to own customer issues through resolution
  • Able to handle multiple tasks and prioritize work under pressure
  • Demonstrate sound problem-solving skills coupled with a desire to take on responsibility
  • Excellent written and verbal communication skills (fluency in multiple languages is a plus)
Education
Required
  • Bachelor's degree in Computer Science, Management Information Systems, or a related technical field
  • At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.
Certifications
  • Required: CCNA/P
  • Preferred: any combination of F5, Juniper, Palo Alto, Netscaler, or other relevant networking certifications
Experience
Required
  • 5 - 7 years of experience in Network Security engineering and administration
Physical Demands
  • General office environment: no special physical demands required
  • May require long periods sitting and viewing a computer monitor
  • May require work on non-traditional shifts
  • Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations
  • A willingness to work weekends and/or holidays when required as the business dictates
Travel
  • Occasional domestic travel, less than 10%

Last updated on Jul 5, 2022

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