SRE Production Support

• Managing 24/7 production support team (L1, L2) in Banking domain.
• Closely work with Dev teams.
• Managing major incidents, Coordination incident management, problem management, infra teams & Preparing Major Incident report
• Experience in troubleshoot, resolve, and communicate complex incidents and deep underlying issues, Performance analysis and fine tuning of real time and batch systems.
• Perform deep-dive analysis for all major incidents, coordinating with all support teams, Infra teams to identify root cause in both Application and Infrastructure areas.
• Experience in Executing continuous service improvement plan, monitoring, process improvement and automation.
• Experience in Major Change management process to make sure no critical incidents reported during weekend cutover activities.
• Experience in managing Capacity Monitoring, Server Patching (Production environment).
• Experience in managing Bank wide DR, BCP coordination / scheduling.
• Good communication skills and stakeholder management.
• Follow the standards of the Bank

Last updated on Oct 16, 2023