Service Manager

• Pay: $85,000 – $100,000 a year– based on experience
• Medical, Dental, and Vision health insurance elections
• Voluntary STD, Life, hospital, identity theft, and Accident coverage
• 401K
• Basic Life Insurance, Long Term Disability Insurance, and AD&D Insurance offered at no cost
• Weekly Pay
• Pay Card option
• Online pay stub access
• 24-7 office support

• Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
• Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
• Orders parts to maintain adequate supplies.
• Provides training and assistance to staff mechanics.
•  Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
•  Evaluates all equipment after repairs, maintenance, or safety checks.
•  Documents equipment status before and after rental.
• Handles customer complaints regarding equipment condition or operation
•  Promote safety awareness
• Perform quality control checks
• Update, maintain and keep organized equipment service records
• Create, update, close and bill work orders
• File warranty claims in a timely fashion
• Commission New Equipment
• Order parts, return parts, and perform parts inventory
• Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
• Reporting to include: - Equipment up/down - Open work order report - Warranty claim summary report - Parts detail reporting - Service department financial summary - Open PO report - Tech paid hours vs. worked hour report
•  Perform other duties assigned as assigned by the manager.

• Valid driver’s license
• Extensive experience in the repair and maintenance of aerial equipment, generators, light towers, and compressors.
•  Knowledge of work planning and scheduling and other supervisory activities
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry
•  Planning and management experience
• Computer literacy
•  Reporting experience
• Inventory management experience
  The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. 

Last updated on Oct 31, 2024