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Roles & Responsibility:

  • Provide a L2 support for Windows 2008 ,2012, Windows 2016 and Windows 2019
  • Exchange 2010/ 2016, O365 and Active directory related issues
  • Exchange server Maintenance and rollup updates
  • Mailbox Database and Public Folder Database management
  • Monitoring the inbound and outbound Mails
  • Managing the Email Gateway (Symantec and EOP)
  • Managing the AAD, ADFS and WAP servers
  • Writing PowerShell scripts for automating the process like disk space management, domain controller migration depending on the project requirements.
  • Assisting in Root cause analysis report and Responsible for resolving issues
  • Recover the end users mails from Office 365
  • Use of Network Monitor, Performance Monitor, Exmon, Log Parser, EXTRA, Fiddler to diagnose and resolve issues.
  • Monitor post Migration activities
  • Providing appropriate rights to user accounts according to requirements
  • Troubleshoot the Exchange database backup failure issues in DPM servers.
  • Install New patch roll out
  • Proficient on Patching, IIS, Cluster, Hardware issues, Backup, Antivirus, Active directory, DNS, DHCP issues)
  • Installation, Configuration & Administration of Windows 2008, 2012 ,2016 and 2019 OS
  • Proficient in Remote desktop and terminal services.
  • Configuring dynamic host configuration protocol (DHCP)
  • Create PowerShell scripts on environments to save time & FTE
  • Implementation of Quest migration manager tool for migrating the Lotus server mailbox to Exchange server.
  • Exposure to Windows Hypervisor and EXSI
  • Troubleshooting Issues related to Outlook client that has been escalated by the desktop team.
  • Active directory management including creating admin user accounts & managing user accounts, group
  • Monitoring and troubleshooting issues related to Active Directory including replication.
  • Troubleshooting issues related to Windows server 2003/2008/2012
  • Exchange Online Exchange Onprem 2010/2016, ADRMS, Windows Active directory, ADFS and WAP servers and Enterprise vault.
  • Basic Understanding on Storage and Networking

Last updated on May 23, 2022

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