Service Now QA

• Experience in Testing at least couple of Service Now implementations
• Experience in testing service now modules- CMDB, Incident/Problem Management, Service Request/Catalog, Change Management
• Experience in ServiceNow Test automated framework (ATF) and TOSCA - should have automated at least couple of regression suites
• Knowledge on IT Service Management

• Worked on testing Service Now platform upgrades/patches
• Responsible for analyzing functional requirements needed for Quality Testing.
• Responsible for planning, developing and coordinating testing activities.
• Responsible for preparing Test Plan, test scenarios, test cases.
• Responsible for performing test execution and test analysis.
• Familiarize themselves with the business functionality and technology used for Assigned applications (under test).
• Utilize DAS QE testing tools, methodologies, and processes.
• Work closely with on-site team towards successful test phases.
• Encourage collaborative efforts lease with other Release Stream team areas.
• Ensure the quality and low bug rates of code released into production.
• Responsible for successful execution and alerting team and managers of obstacles, issues and risks.
• Able to discuss status of all open issues facing the test team and describes actions taken to mitigate such issues.
• Owning the testing activities of the assigned project.
• Good to have Automation knowledge on tools like UFT (QTP)/Coded UI/Selenium .
• Good to have exposure to Web Services testing using SOAP UI and knowledge on Mobile Testing.
• Issue identification and subsequent logging of defects within defect management tool.
• Good Analytical Thinking and Team Skills.

• Educational Qualification: BE/B Tech/M Tech/MCA/BCA
• Work Experience: 3 to 5 Years

• Understanding of Software and Web technologies which includes .net, Java Script, HTML, SQL, XML, SOAP and Team Foundation Server (TFS).
• Good to have Automation knowledge on tools like ServiceNow ATF and TOSCA .

Last updated on Aug 4, 2023