Client: PWC
Job Title: Business Analyst
Location: Bangalore
Experience: 3 - 7yrs
Mandatory Skills:
- Good verbal communication skills & Good listener.
- Excellent at time management.
- Strong documentation and writing skills.
Tools used: · Microsoft Office Suite , Google Docs/Sheets, ClientView/Service Now.
Responsibilities:
- Will be the primary functional support person and will triage incoming requests through ServiceNow, resolve or escalate them to L3 is needed. Will need to update and contribute to ongoing support process documentation and KB support articles.