Bilingual Customer Service Representative - Aftermarket

• Use SAP system to enter & process customer orders for assigned customer accounts.
• Enter orders timely & accurately to ensure data correctly reflects customer requirements and expectations.
• Manage customer expectations and exercise timely communication practices.
• Ensure critical information is communicated to internal and external customers.
• Drive issue resolution with both internal and external customers.

• Bachelor’s Degree in business or communications preferred.
• 3+ years of experience in customer service role with focus on logistics and delivery.
• Strong problem solving and analytical skills.
• Great work ethic with excellent organizational skills.
• Experience using both languages in a professional capacity is preferred.
• Exceptional verbal communication skills in both specified languages.
• Ability to communicate effectively both verbally and in writing, Ability to multi-task.
• ERP Experience, preferred (Salesforce and SAP experience, a plus)
• Experience with customer EDI, Vendor ASNs and a Direct Ship Value Stream

Last updated on Mar 13, 2023