Restaurant Manager

Cascada Marbella, a dynamic and growing company in the Restaurants industry, is currently seeking a Restaurant Manager to join our team of 11-50 employees. We are more than just a restaurant, we are a rapidly expanding culinary venture that values innovation, challenge, commitment, drive, honesty and performance. Our mission is ambitious - to elevate, grow, and reach exceptional heights in all that we do. As a Restaurant Manager, you will be part of our exciting journey in the world of gastronomy, contributing fresh ideas and playing a key role in our continuous improvement and expansion. If you are entrepreneurial, creative, and ready to make your mark, join us at Cascada Marbella.

Tasks

RESPONSIBILITIES:

OVERALL

• Operating the restaurant efficiently and profitably while maintaining its reputation
• Strategic planning, shift pattern organisation, and day-to-day management
• Recruiting, training, and motivating staff
• Liaises with all providers to ensure the best possible agreements are in place in terms of quality, quantity and cost, and monitoring these agreements on an on-going basis.
• Supervising staff members can conduct their duties and that they do it to the best of their capability
• Meeting owners’ expectations and targets

INTERNAL OPERATIONS

• Coordinating the entire operation of the restaurant during scheduled shifts
• Organising the shifts of kitchen, waiting, and cleaning staff
• Managing staff throughout their shift and providing them with feedback
• Helping in any area of the restaurant when circumstances dictate.
• Ensuring that all employees adhere to the company's standards (procedures, uniforms…)
• Participating in decisions regarding menu choices offered to customers in terms of food, drinks, and wines in conjunction with all other relevant departments.
• For special events, ensures that all instructions are carried promptly and efficiently as specified by the Events Manager
• Maintaining high standards of quality control, hygiene, and health and safety
• Checking stock levels and ordering supplies

CLIENT EXPERIENCE

• Reservations management
• Making sure greeting clients is done following company standards
• Advising customers on menu and wine choice
• Responding to customer complaints
• Collecting constructive feedback from customers and sharing this information with top management
• Always guaranteeing the team delivers an outstanding customer experience

OTHER

• Reporting at the end of the shift/week, including staff control, food control, and sales

• Creating and executing plans for sales, profit, and staff development

• Reporting on Key Performance Indicators (KPI)

• Cost of Goods Sold

• Gross Profit

• Labor cost ratio

• Employee turnover rate

• Average table occupancy

• Spend per head

• Food wasted

• Making sure the legal papers and obligations are followed

MANAGEMENT

• Leading the team by example
• Remaining accessible to his team and creating a pleasant work environment
• Understanding and respecting the procedures put in place by top management
• Taking responsibility for his/her subordinates’ failures and taking action to correct them
• Respecting the other departments’ experience and expertise while focusing on creating an outstanding operational department
• Understanding suggestions from the operational department are not obligations to any other department

WEEKLY MEETINGS

OPERATIONS MEETING

Every Wednesday from 09:00 until 10:00:

Review the previous week and what needs to change on operations for this week. It’s a feedback moment for the operations, which results in decisions which only concern the daily operations of the restaurant.

MANAGEMENT MEETING

Every Wednesday from 10:00 until 11:00:

All departments participate in order to discuss topics related to Events, Marketing, Decoration, Maintenance, Purchasing, Investments, Human Resources etc… which results in decision which concern the entire company.

Requirements

• Minimum of 3 years of experience in restaurant management
• Proven track record of successfully overseeing daily operations and achieving business targets
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment

Join Cascada Marbella, a dynamic and innovative restaurant company, as a Restaurant Manager. Be part of our exciting journey in the culinary world and make your mark in this ever-evolving industry.

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Última actualización el 26 abr 2024