As a Sales Business Analyst, you will play a pivotal role in facilitating seamless communication and collaboration between pre-sales, sales, product management, and operations. This cross-departmental function involves customer-centric interactions, managing partner relationships, and supporting the entire sales cycle from pre-sales to customer success. This part-time position (with the potential for growth into a full-time role) requires a tech-savvy individual who excels in partner success and is passionate about making a meaningful impact in the healthcare industry.
Collaboration with Pre-Sales team:
Work closely with planning companies to develop tender specifications.
Coordinate and support responses to tender invitations and specifications.
Building appropriate internal process cross department for Tender answers
Customer/Partner Relationship Management:
Act as the primary point of contact for inquiries or concerns, demonstrating a proactive and solution-oriented approach for Customer success team and Sales/partners
Support Head of Sales in building appropriate dashboards/processes to streamline sales and customer activities and build strong funnel
Support Sales team in identification of opportunities for upselling additional features or cross-selling omplementary products, focusing on getting our customer a better hand-on CX products
Identify with different tools non-addressed market and work with Director of Sales to plan the strategy
Collaboration with Technical teams:
Collaborate closely with sales and customer success teams to ensure successful tender acquisition, implementation and product utilization.
Feedback Collection:
Proactively gather customer/partner and internal team feedback and insights, serving as the voice of the customer within the organization.
Collaborate with the product development team to relay valuable input for future enhancements.
Education and Experience:
Minimum Bachelor's degree in Business, Healthcare Management, or a related field.
Experience in at least one of the following roles: partner management, customer success, pre-sales, or sales.
Experience in tender business in the healthcare sector.
Language and Communication:
Fluent in both German and English
Strong client relationship skills with exceptional verbal and written communication abilities.
Skills and Abilities:
Adaptability to thrive in a dynamic and fast-paced environment.
Strong analytical and problem-solving skills, with attention to detail.
Ability to collaborate effectively with cross-functional teams.
Proven operational excellence in developing and implementing strategies
Deep knowledge of customer success and sales metrics.
CRM and Microsoft Dynamics knowledge
Excel proficiency
Analytical skills
Zuletzt aktualisiert am 19.04.2024
Berlin, Berlin
·vor 30+ Tagen
Berlin, Berlin
·vor 30+ Tagen
Berlin, Berlin
·vor 30+ Tagen
Berlin, Berlin
·vor 30+ Tagen
Berlin, Berlin
·vor 30+ Tagen