Are you fluent in French and English and passionate about providing top-notch technical support? Hornetsecurity is seeking a dedicated Technical Support Specialist (1st Level Support) to join our team in Hannover/ Berlin/ Darmstadt!
Tasks
- You will diagnose and resolve our corporate clients' technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements.
- You build personal customer relationships and focus on offering an awesome customer experience.
- You escalate issues to our development team and co-ordinate such issues until they are solved.
- You convey customer feedback to product development staff.
- You keep customers informed on how and when issues are resolved.
- You interact with other teams to provide a comprehensive and high-quality support.
- You help in user education.
Requirements
- You have excellent logical, analytical and problem-solving skills.
- You possess good customer etiquette and the ability to manage high profile customers well under pressure.
- You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
- You have a good understanding of basic networking protocols.
- You are fluent in French and English – any other language is a plus.
- You are a quick learner and self-starter.
Benefits
- Free space for innovation and independent action in a fast-growing international company.
- Short decision paths and flat hierarchies in an open work atmosphere.
- Extensive Onboarding – we equip you with a welcome kit, 2 days Onboarding Bootcamp, Mentoring Program and regular feedback meetings.
- Temporary Employee Exchange Program – we provide the ability for you to work at our global office locations and explore the world (e.g. Berlin, Madrid, Malta, Montréal, Washington D.C.).
- Home-office-option and flexible working time.
- Unlimited contracts: we’re looking for hornets to grow long-term with us.
- Be-Active Bonus: we’ll keep you healthy with an allowance for your membership in fitness and sports clubs.
- Referral Bonus: we pay 1500€ for each referral who is successfully hired by us!
- Office Dogs are welcome – you don’t have to leave your dog alone at home!
- Team events like Laser Tag, Office Movie Nights, Foodie Fridays and much more – let yourself be surprised!
Do you want to help us shape the future of Cyber Security? Apply now with your:
- CV or LinkedIn profile
- Earliest starting date
- Salary expectations
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Zuletzt aktualisiert am 19.04.2024