Training Lead, Design Services

Wayfair is looking for a creative, driven, entrepreneurial training lead to help build one of our newest consumer-facing sales teams. This virtual role will be based in Chicago, with up to 70% expected travel to stores as well as regular travel to the Boston / New England area where HQ is located. You will be responsible for facilitating onboarding and continuing education to our team of design sales consultants who work with customers to create a home they love based on their individual budget, style and space.

What you’ll do:

• Responsible for delivering training programs for our retail and virtual designers
• Facilitate new hire training, onboarding, ongoing training, and process change training to lead learners to optimal performance in accordance with network standards.
• Utilize innovative facilitation methods to ensure the success of retail teams
• Work with Content Design Teams to ensure all skills training is current and make recommendations on training priorities.
• Identify and address training needs for interior designers, both in-person and remotely
• Conduct regular training assessments to evaluate effectiveness of our training program
• Support innovative approaches to training, such as virtual reality
• Continuously track and analyze performance metrics to measure success of training programs
• Provide feedback and coaching to retail teams, to improve customer experience
• Maintain a comprehensive understanding of retail and interior design industry trends and best practices
• Partner with Design Services strategy and operations team to ensure training initiatives are aligned with organizational goals
• Exemplify a positive and professional attitude on a daily basis with customers and your team members
• Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations

What you’ll need:

• Bachelor’s Degree or certification in Adult Learning, Corporate Training, or related area of study, or equivalent professional experience
• Dynamic interpersonal and communications skills, both verbal and written
• Demonstrated experience in public speaking and content facilitation both in-person and virtually across varying levels of learner experience and knowledge
• Passionate about creating and maintaining an environment of ongoing education & development
• Exceptional facilitation and coaching skills, able to lead by example and coach on the sales floor
• Confident and polished trainer who can effectively communicate and disseminate complicated directives, with a focus on defining a “retail language” that applies directly to the effectiveness of store
• A clear and demonstrated proficiency in adult learning principles, engagement techniques, and effective facilitation in an adult learning environment.
• Demonstrated integration skills in a challenging environment - to bring multiple goals together to create focused and synchronized training strategy.
• Keep a pulse on corporate training insights – Industry advancements, learning technologies and best practices
• Activator who anticipates the needs of the people and business and can handle competing priorities to prioritize and deliver results
• Relationship builder who takes the feedback of stakeholders to support channel needs and deliver against global strategy
• Organized and methodical approach to learning program implementation
• Creative and growth-centric mindset, and able to navigate through change and ambiguity
• Follow-through and deadline driven – Able to plan for and meet important deadlines
• Demonstrated use of technology to drive business results, ability to learn new software programs quickly, experience with Google Suite, Learning Management Systems such as Cornerstone, and Salesforce CRM preferred
• Ability to maintain internet speeds of 25Mbps+ (download) and 5+ (upload) to support voice traffic and HTTPS web traffic using a hardwire ethernet internet connection (no WiFi)
• Dedicated private workspace (Wayfair provides all necessary computer equipment)

The salary range for this position is $63,450-$78,500 however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our .

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For more information about applying for a career at Wayfair, visit our .

About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: ). If you have any questions regarding our processing of your personal data, please contact us at . If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.

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Zuletzt aktualisiert am 19.04.2024