IT Help Desk

Role: User Services Technician / IT Help Desk (1st and 2nd line support)

Type: Full-time, Permanent

Location: Berlin, DE

Start: Immediately

Work arrangement: 3 days in office, 2 days from home

Summary:
A medical technology company with multiple offices in Berlin is looking
for a User Services Technician to join their team. This company is
focused on employee growth and invests significantly in training,
including Microsoft qualifications.

You will address
general IT issues for over 150 users across three offices, providing 50%
desk-side and 50% remote support (phone and computer). Fluency in
German (native or professional level) and strong English is a must.

Tasks

• Troubleshoot problems and issues for users
• Fix laptops, desktops, and address general IT issues
• Provide 50% desk-side and 50% remote support (phone, computer)
• Offer a combination of 1st and 2nd line support
• Setting up new employees with their IT needs
• Cover three sites across Germany
• Support 164 users currently
• On-call outside of business hours, on a rotating basis

Requirements

• Minimum 1 year of experience in IT Help Desk support preferred; recent Ausbildung candidates are encouraged to apply!
• Windows 10/11 experience
• Apple OS support (desirable)
• Microsoft Office/Office 365 administration
• Mobile device support, preferably iOS
• Knowledge of laptop and printer hardware
• Basic understanding of networking principles and troubleshooting client Wi-Fi issues
• Experience with Active Directory and Microsoft Exchange
• Familiarity with desktop support tools
• Ability to triage, troubleshoot, and resolve PC/Network problems
• Excellent communication and telephone support skills
• ServiceNow experience (preferred but not required)
• Documentation and knowledge base experience
• Ability to work on complex assignments, demonstrating judgment
• Microsoft certification (desirable but not essential)
• Ability to travel in and out of the country
• Fluent in both German (native or professional level) and strong English

Benefits

• 30 days per year of paid vacation
• Eligible for a bonus!
• Collaborative work environment within a global team
• Ongoing self-development opportunities
• Exposure to cutting-edge technologies
• Private Medical Insurance
• Pension, Life Insurance, Long-Term Disability and Accident Insurance with No Waiting Period

About Euro London Appointments:
Thank you for applying to Euro London Appointments, Europe’s largest independent Language Consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any clients without your written permission

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Zuletzt aktualisiert am 19.04.2024