German speaking Customer Success Manager (d/f/m)

Our story:

Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence.

Spread across Berlin and Madrid, Team Taxfix is a compassionate group of solution-finders. We speak our minds openly, and with 500+ professionals from 60+ different nationalities, we're rich in ideas and voices. In five years, we've raised over 300 million euros in funding and helped people reclaim more than one billion euros.

Your challenge:

A strong customer relationship determines the success of every company. As a Customer Care Representative at Taxfix, you are the first point of contact for our users. You play a crucial role in creating a unique user experience by answering user questions on a variety of topics, such as app usage, basic tax matters, or technical issues. You are a significant part of our journey to revolutionize the tax software market. By evaluating user feedback, you help us continuously improve the Taxfix app.

We initially offer a full-time contract for 1 year starting on January 1, 2024, with the possibility of an extension. If you don't live in Berlin, that's not a problem - our team members work from various locations in Germany, and we provide remote onboarding.

Your responsibilities:

• Supporting our users in preparing their tax returns using our app.
• Multichannel customer support (email, chat, social media, phone).
• Creating a unique customer experience by addressing questions on a variety of topics, such as app usage, technical issues, data privacy, or basic tax matters.
• Contributing to the implementation and improvement of workflows and the development of the general knowledge database.
• Understanding and analyzing customer needs, developing possible solutions that benefit the team.
• Capturing and evaluating user feedback to help constantly improve the app.
• The opportunity to participate in seasonal project work and contribute to the success of our department.

Your profile:

• You have around 3 years of experience in providing outstanding customer care, whether in a B2C or B2B context. Experience in the hospitality or retail industry is also welcome.
• You have excellent written and spoken German and English skills.
• You exhibit a customer-centric mindset and a passion for excellent customer service.
• You have experience in content review and quality within customer communication.
• You possess a problem-solving and process-oriented attitude.
• You are proficient in using Google Workspace and CRM systems, and experience with Zendesk is advantageous.
• Knowledge of tax matters is a plus but not a requirement.

As a Customer Success Manager at Taxfix, you play a vital role in optimizing the customer experience and contributing to our mission of revolutionizing the tax software market. We look forward to receiving your application!

Why Taxfix?

• A chance to do meaningful, people-centric work with an international team of passionate professionals.
• Holistic wellbeing with free mental health coaching sessions and yoga.
• A monthly allowance to spend on an extensive range of services that you can use and rollover as flexibly as you like.
• Employee stock options for all employees—because everyone deserves to benefit from the success they help to create.
• Dedicated relocation and visa support for those that need it.
• 30 annual vacation days and flexible working hours.
• Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip.
• Plenty of opportunities to socialise as a team. In addition to internal tech meetups, our international team hosts regular get-togethers—virtually and in person when possible.
• Free tax declaration filing, of course, through the Taxfix app—and internal support for all personal tax-related questions.
• Have a four-legged friend in your life? We’re happy to have dogs join us in the office.

Excited? So are we. Learn more about Team Taxfix on our blog and get a glimpse of our culture below:

At Taxfix, we believe that incredible things happen when you have a wealth of perspectives and experiences. We're proudly committed to equal employment and development opportunities no matter your gender, race, religion, age, sexual orientation, colour, disability, or place of origin. To help mitigate any potential unconscious biases, we ask that you refrain from including your picture, age, or marital status on your CV. Let your experiences speak for themselves.

Not sure if you meet all the requirements for this role? Please apply anyways. You might bring something special to the team that we hadn't previously considered.

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Zuletzt aktualisiert am 19.04.2024