Technical Supporter, EMEA (German Speaking)

Coming Together To Connect Construction

We’re committed to construction - one of the largest industries in the world. Over the past two decades, Trackunit has been growing technological progress within construction. Today, we are not only a respected IoT provider but an initiator of ideas, supporting and driving the agenda for an entire industry on a global scale. Putting the needs of the industry at the center of our strategy, we are coming together with the ZTR IIoT division to elevate our technology and increase the value customers can extract from their data. As a combined entity, we'll connect customers on a global scale to connect construction.

We believe in taking a people approach in everything we do. Being human-centric is not restricted to our products – it’s a way of life at Trackunit. We’re proud to be a truly global team. Our colleagues get together in hubs spread across the globe, but we embrace the idea of working remotely and in environments that inspire you. Everything we do, we do it to eliminate downtime and build the most useful industry for the world.

The question is: Are you in?

We are looking for the next awesome person to join our European technical support team to deliver a great customer experience for our German speaking customers.

As a technical supporter in Trackunit, you are instrumental in delivering a great customer experience, guiding and supporting our customers to make sure they get the most out of our products and services. You are going to work in an environment that is rich in diversity and inclusion as our team consists of people from different countries and cultures. Cooperation and compassion are our key qualities, so you can be sure we provide you with the support you need on this unique career path.

You will be right at the heart of matters, as you will deal with our customers in Germany daily handling customer requests over the phone and e-mail. We aim to meet our customers at eye level and aim to provide support with professionalism and compassion. We work closely together to find the best solution for our customers.

With locations in the hearts of Goslar, Kolding and Aalborg, we offer you a flexible setup with the possibility to work from one of our locations or remotely from anywhere in Denmark and in Germany.

Tasks

Primary Responsibilities

• Servicing our customers via phone or email to help them manage their fleets, troubleshoot hardware or our platform/app.
• Guide customers on how to use the product, including installation and maintenance of the product, and platform functionalities.
• Participate in team improvement projects and assist with training colleagues and customers.

Requirements

Who are you?

• Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members.
• You are a quick-witted communicator with the ability to see things from different perspectives.
• You can prioritize, prioritize various tasks, and cooperate with your team members– because it’s a lot more fun to get things done together!
• You are a collaborative person and you consider yourself a quick learner, who always open to new ideas.
• You have a keen eye for detail and you are a patient listener, who can pinpoint potential issues our customers are struggling with.
• A creative thinker, who attempts to think creatively.
• You have a solid background and relevant experience from a similar industry or position.
• English: written and spoken near native
• German: written and spoken near native
• Any other language skill is a huge plus.
• You are located in Denmark or Germany.

Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply.

Benefits

What we offer:

• Being part of a diverse and multicultural team and company
• An extended training to equip you with the knowledge you need
• Social events across teams/departments
• Attractive pension and benefits package
• Great personal development opportunities through i.e. coaching and mindfulness
• Continuous learning of emerging technologies and industry trends.
• A good work-life balance and a workplace, which does support the mental wellbeing of the employees

Please Apply HERE, as well:

Trackunit provides accommodations for applicants with disabilities throughout the recruitment process. Candidates requiring accommodations during the recruitment process are asked to contact the People and Talents team. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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Zuletzt aktualisiert am 19.04.2024