Field Engineer 3

 Prescreen Questions required on resume:
PLEASE SCREEN the applicants (add responses to resume):

•          Large amounts of mileage (does candidate have a reliable vehicle and is willing to drive many miles on each day?):
•          Some overtime might be required (must have flexibility to work early and late if needed - cannot have other commitments that force them to leave at 4pm each day, etc.). Is this feasible?

*(CE needs to be available 8am-6pm):

•          Does candidate have skills with Severs, Deskside Support, Storage, & POS? (elaborate – "Yes” is not sufficient):
•        Online Cert training required if hired (Dell, etc.). Is this acceptable?

Location:
EUGENE, OR
The tech MUST live in or near Eugene (DO NOT send resumes for folks farther than 20 miles out - MUST INCLUDE ADDRESS ON THE RESUME).

Minimum Wage to Contractor: $20.00
Valid Drivers license & insurance required (must clear MVR)
Mileage will be reimbursed.
The position is a Temp to Perm if the CE works out. 
Manager comments:
I'd rather have a friendly Starbucks Barista then a professional contractor who had 20 assignments in 2-years. 
Client service is key and they will need to survive my interview where I put them through scenarios.  (I even yell sometimes as a "frustrated" & "annoyed"  client during the interview).
We need someone who commits to the end user…  Willing to work all hours and possibly weekend.  Cares about their work. 
Candidate must be have a good running vehicle.  Lots of Travel between jobs.
Must be quick, Excellent Client facing skills and strong hardware break fix.
A+ a major plus especially if they just got it looking for their first IT position....
Additional Details to the Dell Tech:
75% Dell NBD
25% Dell Servers, 7-11 POS
Eventually we will train the CE to take EMC Storage. 
 

•          Server and 7-11 store support.
•          They will be supporting Servers, Storage and switches/Routers.

 
Job Description:
Candidate will be taking PC hardware break fix calls at various locations.
 
Must have reliable transportation.
Must be able to pass drug and background screening.
Must be able to complete required product training.
Required Skills:
DELL Desktop PC, Install/Support, Expert
A+ strongly desired
 
Role Summary                  

Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Installs and optimizes HW/SW/Networking product and configurations at customer sites. May diagnose and resolve product performance problems. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation. Maintains a functional understanding of company service solutions.

 

Focus Areas	Objective Description
Overall objective	Deliver consistent quality of service on every service event by utilizing your diagnostic, technical resolution, and customer service skills. Adhere to all Client & client specific processes, and document, manage and & code events accurately within the service desk system.
Customer Impact	Handle tickets in a professional and timely manner, meeting Service Level Agreement requirements, while maintaining outstanding customer service. Strive to achieve 100% customer satisfaction by minimizing internal/external complaints or negative customer survey input. Provide accurate and timely status updates in accordance with approved policy and procedures.
Personal Development	Improve the value of your contributions by taking ownership for technical and/or behavioral skills development and growth.