Position Description
***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***
End Client: ***/Dell - Dell certifications are required once an offer is extended and prior to candidate starting work. These are free of cost to the candidate!
Bill Rate: *** (Do not go over this rate without permission from Pinnacle)
Minimum Pay Rate: ***
Fed Ex Address:
Must be able to work out of both locations
*** Req: REQ520097 / Fed Ex: 1200 CAPITAL AVENUE PLANO TX 75074
*** Req: REQ520097 / Fed Ex: 1625 W MOCKINGBIRD LN 211 DALLAS TX 75235
Weekly Mileage: 250-350 per week
Candidate(s) are NOT paid to drive to and from work. All mileage during the day to work locations are reimbursed per the standard *** mileage.
MUST HAVE ON TOP OF EVERY RESUME:
1. How many years experience do you have with Laptop Break/fix?
2. How many years experience do you have with Desktop Break/Fix?
3. How many years experience do you have with Dell Laptops?
4. How many years experience do you have with Dell Desktops?
5. How many years experience do you have with Field experience?
6. How many years experience do you have with Hardware Experience?
7. How many years experience do you have with Software Experience?
8. Are you A+ Certified?
Job Description:
Seeking a Field Service Technician with minimum of 3 years hands on experience working on Dell laptops, Desktops and tablets.
This is a driving position. You will be responsible for responding to onsite hardware break fix requests at multiple customer locations each day.
What to expect:
Support and troubleshoot issues while onsite if the parts shipped did not resolve the issue.
Maintain timeliness to customer requests and assigned tickets. We provide cx 4 hour service windows (AM-PM service) and we make every best effort possible to make that window.
Work independently as well as within a team to resolve onsite customer requests efficiently and effectively.
Real time status updates to our ticketing system is required, resolving or escalating tickets to the appropriate party when necessary.
While you will be working independently for the most part, you do have the support of our internal service delivery team when in need of assistance.
What skills do I need to be a successful FST?
Patience, empathy, confidence, and customer service skills.
Strong IT background with a focus Hardware support of Dell products
Excellent communication (verbal and written), time management, and developmental skills.
Skilled at defusing high-stress situations and facilitating resolution to technical problems.
Ability to multi-task in a fast paced environment.
Professional appearance and attitude when interacting with our clients in-person
What are the qualifications I need to have?
3+ years of relevant experience
Excellent troubleshooting skills with related hardware components
General Questions
Full Legal Name (name that appears in drivers license)
What name do you prefer to be called by?
This position will provide services to customers with government contracts. One requirement for this position is US Citizenship. Do you meet this requirement?
What is your zip code of residence?
What is your email address?
Do you have a working printer at home?
Extensive driving is a requirement of this position. Are you willing and able to drive 2 to 3 hours to deliver services to one of your customers?
The job requires a substantial amount of administrative work, such as filling out paperwork, reporting your time and location many times during the day, and reporting and documenting your activities in the ticketing system for each service call. Is this something you will have an issue with?
Have you ever worked for ***? If yes, please provide the dates and reason for leaving.
If your car breaks down, what is your back up plan for getting to work or traveling to a customer to provide services? Uber, Lyft or public transportation are not acceptable as a backup plan.
Occasionally you may be required to work beyond the end of your planned shift (for example, to work past 5:30pm). Are you willing to work late on short notice? (Overtime compensation will be provided as required by local, state, and federal law.)
Do you have a reliable computer and a high speed internet connection at home that you can use for work?
The dress code for this position is business casual, which means wearing dress pants such as slacks or khakis, a collared shirt (tucked in), and dress shoes. No casual or athletic attire is permitted, which includes jeans, hats, caps, t-shirts, tennis shoes, construction-type boots, un-tucked shirts, hoodies, and thermal sweat shirts. Are you willing and able to comply with this dress code?
As of today, are you available to stay in this position for at least 6 months? Do you anticipate any reason you wouldnt be able to complete 6 months of service?
Obtaining Dell computer certification is a requirement for this position. These certs will COST you NOTHING, and are done after the interview (if you are selected) on your own computer at home, open book. Evidence of certification must be submitted before a job offer is extended. You will be given roughly 3 business days from the date you are selected as a final candidate to complete the Dell certifications. Please note that because certification is a requirement for the position, no reimbursement is provided for certifications or certification classes. Will there be any issue with this requirement?
Do you have gaps in your resume between jobs? If so, explain why.
Why did your last position end? What about the position prior to that one?
NYC only: You will be required to purchase the *** unlimited metro card on your 1st day on the job, which the agency will reimburse to you, will this be a problem? - Please remove this question for roles outside of New York
Technical Questions
1. Have you ever built or rebuilt a PC before. If yes, when was the last time you did this?
2. What are the 6 main parts needed to build a PC?
3. In the computer building process why do you need to use thermal paste or thermal compound?
4. What are 3 things you are able to do inside the BIOS of a PC?
5. What is the maximum amount of RAM that 32 bit version of windows 7 is able to recognize?
6. What is the primary difference between a solid state hard drive and a conventional hard drive?
7. What is a device driver?
8. What is the purpose of windows device manager?
9. How can you access the command prompt in windows?
10. What is the command line command to display the IP address of a PC? •
Last updated on Jan 29, 2021