Assistant Personal Shopper (UK)

An Assistant Personal Shopper is at the beginning of their career as a Shopper, supporting the growth of their Shopper’s business & leading their own client book journey.

You will report directly into the Personal Shopping Manager and play an integral role in maintaining & growing our industry-leading Private Shoppers client books. As Threads Tone of Voice guardian, you will be responsible for supporting the smooth running of our HNW client’s orders, from sourcing & securing through to delivery, making you an inspiring collaborator. Successful Assistant Personal Shoppers at Threads are also accountable for driving a percentage of their Shopper’s business, via our various initiatives & incentives. 

The perfect role for an aspiring personal Shopper looking to learn the business from the ground-up.

We are very open to all types of flexible working, please ask us at the interview stage

You Will:

• Assist the personal shopper(s) with sourcing and client appointments, as well as tracking and managing sales targets.
• Help to manage and analyse client profiles to identify sales opportunities and develop customer loyalty.
• Drive new customer acquisition and sales through social media channels, primarily Instagram ‘swipe-ups’ and Snapchat
• Hold in-town shopping days and/or virtual shopping appointments to proactively source and suggest new products and brands.
• Creating curated content for your personal shopper’s client base, recommending brands and products when required
• Liaising with brand partners about new product launches and upcoming collections of interest to your personal shoppers clients
• Work alongside key business units to ensure E2E client journey KPIs are achieved.

Requirements

You Have:

• Experience in operational processes, expert time management and can demonstrate a keen awareness of social channels and how to use them
• Ability to use editing tools such as Canva
• Previous experience as a personal shopping assistant, or experience in the luxury retail, hospitality or lifestyle industries
• Experience working on personal sales targets and thrives on exceeding them
• Understanding of how to engage, empathise and up-sell with High Net Worth, luxury customers
• Social media savvy and confident with learning to use new platforms
• Strong product and brand awareness in the luxury goods market
• Analytical approach to solving problems and improving processes
• Ability to be flexible and agile in your working approach (We are a business driven by client demand which means we are often pivoting or reacting last minute to meet the needs of our UHNW clients.)

Benefits

Our Benefits and Perks: UK

• Vitality at Work + Private Medical Insurance plans
• Denplan
• Eyecare Vouchers
• Pension
• Staff discounts
• Enhanced Parent Program + Parental Leave
• The Inclusive Threads DE&I Program
• 25 Days Holiday
• Paid sick leave
• Flexible working

About Threads:

Want to help build the future of luxury fashion commerce? If so, you’ve come to the right place.

Threads is a creative, luxury fashion personal shopping and commerce business. Through social and chat-based media, we inspire our international client base to discover the rarest luxury items. We then search the globe to procure them for our clients; this is the future of retail.

About Threads:

Want to help build the future of luxury fashion commerce? If so, you’ve come to the right place.

Threads is a creative, luxury fashion personal shopping and commerce business. Through social and chat-based media, we inspire our international client base to discover the rarest luxury items. We then search the globe to procure them for our clients; this is the future of retail.

Threads is in Tech City’s Future Fifty programme which recognises some of the UK’s growing businesses, pioneering the best luxury shopping experience in the world!

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Equity in selection practices

Threads practise equity in selection because we want to provide underrepresented groups with access to opportunities, and us, access to great people. We ask candidates to share their demographic data in the application so that we can prioritise under represented groups in the first part of our selection process to provide an equitable funnel. All candidate offers are decided on the basis of qualifications, merit, and business need. If we have two candidates at the final stage, we choose the best candidate for the job.

We are a Disability Confident Employer, and have committed to the recruitment and continued employment of people with disabilities. We are working towards improved employment practices to ensure those with disabilities receive full and fair consideration for all types of vacancies as well as for training, career development and promotion. Our goal is to be recognised as an employer providing employment opportunities for people with disabilities.

Last updated on Dec 16, 2022