Service Coordinator

About Company

Black & McDonald is an integrated, multi-trade contractor providing electrical, mechanical, utility and maintenance services to government, industrial, commercial and institutional markets. The company currently operates across Canada, US and Bermuda with over 5,500 employees working out of a network of more than 26 offices. Since 1921, Black & McDonald has remained a family-owned business with an uncompromising commitment to the founder's principles of delivery as promised and fairness to all. The company has followed a planned course of diversification and expansion, combining growth and financial stability with ongoing investment in our people, and a willingness to pioneer new business opportunities and directions.

Summary of Position

Reporting to the Service Division Manager, the primary responsibility of the Service Coordinator is to assist in maintaining a productive and efficient Service operation within Saskatoon and surrounding area. This will be accomplished through performance of dispatching and administrative duties while working together with the Service Supervisor and ensuring that standard company procedures and specific instructions are followed. The Administrator will maintain JDE which would include posting of labour hours (time entry), equipment/materials and purchase orders to work orders, commenting and closing work orders, changing of work order statuses, maintaining asset data, managing work order back log, and WO preparation for invoicing.

Duties & Responsibilities include but not limited to:

• Dispatch duties; taking service calls from customers, creating WOs/POs for technicians, ensuring work schedule is current, and consistent follow up on aging WOs with technicians
• Customer Service duties: investigate and resolve customer inquiries/concerns together with the Service Supervisor and respond in a timely manner
• HR related duties: updating employee database, accurate time entry and ensuring technician safety tickets are current
• Accurate and timely documentation and filing; submitting permits for plumbing, electrical and gas, creating WOs for project managers as requested, ensure Service Reports are received for PM hours worked on PM Work Orders, and maintain an organized system of filing for both hardcopy and electronic records

Competency Requirements

• Change Orientation (open to change and the ability to identify where it is needed and how to make it happen)
• Communicates Effectively (verbally and in writing)
• Customer Focus (understand the needs and perspectives of both internal and external customers)
• Holds Self and Others Accountable (take personal responsibility to meet commitments)
• Teamwork and Collaboration (work cooperatively and collaboratively with others)
• Values and Respects Others (encourages and supports diversity)
• Ability to work in a fast-paced environment and be self-motivated with excellent time management skills

Education & Skill Requirements

• Minimum 5 years relevant experience or a diploma in administration required
• Thorough knowledge of Computer Programs and Microsoft Office Suite
• Ability to communicate clearly and effectively and relate to technicians, customers and co-worker needs
• Geographical knowledge of service area or map reading skills
• Knowledge of industry is recommended, but not required
• Previous use and knowledge of JD Edwards will be considered an asset
• Knowledge of Black & McDonald Limited

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Last updated on Jan 10, 2025