Job Title: Endpoint Technical Specialist - Microsoft Intune
Location: Markham, ON
Structure: Hybrid - In Office
ABOUT THIS CAREER OPPORTUNITY
Black & McDonald’s Information Technology team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.
The Endpoint Technical Specialist is located in Markham, Ontario and reports directly to the Service Desk Manager. The Endpoint Technical Specialist maintains all computer systems hardware inventory, lead computer/lab refresh and deployment projects, perform other specialized deployments, develop, tests, and installs images for all desktops, laptops and netbooks. This role also maintains accurate databases and spreadsheets and provides data when requested to the Manager and IT Budgeting and Planning Analyst.
RESPONSIBILITIES:
- Deploy, configure, and manage endpoint devices using Microsoft Intune.
- Develop and implement Intune policies for device compliance, configuration, and security.
- Automate tasks and processes using PowerShell and other scripting languages.
- Troubleshoot and resolve complex issues related to endpoint management and Intune configurations.
- Collaborate with IT teams to integrate Intune with other management tools and systems.
- Monitor, remediate, and report on the health and compliance of managed devices.
- Provide training and support to IT staff on Intune functionalities and best practices.
- Escalations handling from Service Desk
KNOWLEDGE, AND SKILLS REQUIRED:
- Education: Bachelor’s degree in computer science, information technology, or a related field.
- Experience:
- 3-5 years of experience in endpoint management, with a focus on Microsoft Intune.
- Proven experience in deploying and managing devices using Intune.
- Technical Skills:
- Expertise in Microsoft Intune, including policy creation, device enrollment, and compliance management.
- Experience with scripting (PowerShell, VBScript) is required.
- Ability to create and manage profiles, manage apps and create compliance rules.
- Experience administering in an Active Directory, Azure Active Directory, and Office 365 environments.
- Vulnerability Management skills for desktop OS class is required.
- Solid networking knowledge (TCP/IP, DNS, and Radius)
- Experience working within a structured process methodology (i.e., ITIL)
- Familiarity with other endpoint management tools, Autopilot, Rapid7, and Manage Engine Endpoint Central.
- Knowledge of Windows, iOS, and Android operating systems.
- Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and teamwork abilities.
- Ability to work independently and manage multiple tasks effectively.
Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
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Last updated on Dec 11, 2024