Principal Product Manager

We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world's cloud security leader.

We are looking for a Product Manager to join our Zscaler product team and have an impact on our roadmap. You will oversee one or more product areas and lead the design of solutions on Zscaler Digital Experience. You have a blend of business and technical skills, have a big-picture vision and the desire to make that vision a reality. You will consist of both inbound Product Management responsibilities – working with our teams to build products – and outbound responsibilities, working with customers, implementing go-to-market strategy and supporting sales.

You will report to the Senior Director, Product Management.

Responsibilities

• You will build product enhancements on Zscaler Digital Experience with a focus on administrator UX.
• Engage customers to review use cases and discuss technical requirements related to user experience monitoring.
• Create PRD/MRDs to define the requirements for the engineering teams.
• Collaborate with UI/UX and Engineering teams to implement requirements highlighted in the PRD on ZDX.
• Collaborate with other PMs and internal functions, cross product requirements and product homogeneity.
• Monitor customer behavior regarding launched features and you will measure this against OKRs (Measurements)

What We're Looking for (Minimum Qualifications)

• Bachelor's Degree in Computer Science or Engineering, Information Technology with 5 years experience in product management.
• Technical foundation in networking, Proxy technology, operating systems, UX experience, Web technology either development or systems engineering level.
• Experience monitoring technologies, Application Monitoring, network monitoring or endpoint monitoring.: Familiarity with tools and techniques for monitoring several applications, such as web, mobile, and cloud applications and endpoint devices including Windows, macOS, iOS, and Android.
• Experience communicating complex technical concepts to a variety of audiences at a business and technical level with our teams, customers, partners and executives.
• Solid experience engaging technical teams to discuss use cases, review feature/function requirements and define solutions.

What Will Make You Stand Out (Preferred Qualifications)

• Experience delivering products as cloud-based services.
• Experience developing agents for Windows and macOS.
• Familiarity with ServiceNow for ITSM.
• Understanding of Performance Metrics: analyze key performance indicators (KPIs) related to digital experience, such as page load times, latency, and error codes.
• Infrastructure and network knowledge: Understanding of cloud architectures and basic networking deployments.,

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At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to DEIB, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

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Last updated on Aug 22, 2024