Production Support Manager

• Ability to work in a trade floor, prioritize, and manage user expectations.
• Experience/knowledge in 'Trade Order Management Solutions (TOMS)' is required for this role. Bloomberg product knowledge is a plus.
• Proactively monitors system performance, exceptions, and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
• Supports deployment activities, managing implementation issues to resolution.
• Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
• Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.

Qualifications:

• Typically, 6-8 years of work experience in IT and Ideally with hands-on functional and technical troubleshooting expertise in any of the following systems: Broadway, ION Trading, Bloomberg TOMS, Client products, or similar platforms.
• Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.
• Experience leading a small team.
• ITIL Foundation
• Python, ITRS Monitoring, verbal & written communication skills.

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Last updated on Mar 2, 2023