<p>David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Slovenia. <br></p><p> </p><p>Position: Customer Care Specialist </p><p>Location: Work from home, Slovenia<br></p><p>Employment type: Full-time<br></p><p> </p><p><strong>DUTIES AND RESPONSIBILITIES:</strong></p><ul><li><strong></strong>Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction</li><li>Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels</li><li>Navigate internal and external documentation and resources to provide world-class service</li><li>Identify and escalate priority or unresolved issues to appropriate internal teams</li><li>Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures</li><li>Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues</li><li>Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client</li><li>Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service</li><li>Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere</li></ul><ul></ul><p> </p><p><strong>REQUIREMENTS:</strong></p><ul><li>Native or fluent in German (C1 level), with strong proficiency in both written and spoken communication</li><li>Proficient in using standard PC applications</li><li>Strong flexibility, professionalism, resilience, self-sufficiency, and reliability</li><li>Excellent communication and teamwork abilities</li><li>Understanding of credit card-related concepts </li></ul><p><br></p><ul></ul><p><strong>OFFER: </strong></p><ul><li>Excellent remuneration package based on experience, skills and performance</li><li>Private health and life insurance</li><li>Fully remote work from Slovenia</li><li>Working schedule: Mon-Friday: 8AM-8PM</li><li>A dynamic and creative team with a positive and friendly atmosphere</li><li>Good work environment - the employer can show off great reviews from their employees</li><li>Guidance and tools to reach your full potential. </li></ul> •
Last updated on Nov 5, 2024