Customer Operations Coordinator

Responsibilities

• Receipt and verification of customer orders to process as per company guidelines in an accurate and timely manner. Responsible for up to 5,000 customer orders per year.
• Maintain effective communication with Sales team and customers to resolve issues/challenges. Develop relationships with internal and external partners to represent Spindrift Customer Operations for your specified customer base.
• Work with Accounting team to ensure any finance related issues (e.g., order discrepancies, credit holds, pricing, etc.) are addressed and resolved as needed.
• Independently identify and resolve issues with freight and warehousing partners for all shipments containing incomplete or inaccurate information.
• Achieve overall corporate as well as specific functional goals.
• Identify opportunities to improve procedures and policies that add value to the business.
• Maintain tracking and tracing customer data records both on and off ERP system.

Requirements

Customer Service experience in a consumer food or beverage company is a plus. Candidate will need to possess ability to rapidly develop an in-depth knowledge of company products and business operations. The position requires team and individual leadership skills as well as a strong sense of urgency in all matters related to the health of the business.

• Bachelor's degree in Business, Finance, or related discipline
• Ability to work in a company with an entrepreneurial/non-structured environment
• Excellent written and verbal communication skills
• Computer literacy in MS Word, Excel, Outlook, as well as web-based applications

Personal Attributes

Above all, this person must possess the highest levels of integrity and character with a positive, customer-oriented outlook. Problem-solving skills are essential. A strong desire and willingness to do whatever it takes to get the job done. Team oriented, collegial, and collaborative traits are a must and having the ability to prioritize and balance multiple tasks is important.

Working Conditions

This position will be based in the Boston area and will require only minimal travel (less than 5%).

Benefits

In addition to the salary range for this position ($50,000 - $55,000), Spindrift offers the following compensation and benefits:

• Short-term and long-term incentive programs specific to level and department.
• Medical, dental, and vision insurance, with a current employer contribution rate of 80% towards monthly premiums, regardless of plan type selected.
• Company-paid life insurance, and a 401k retirement savings plan.
• Monthly cell phone allowance.
• Annual allowances for personal use of Spindrift product, health and wellness, professional development, and social justice education.
• A host of voluntary benefits including but not limited to additional life insurance, short-term disability and long-term disability insurance, pet insurance, commuter benefits, etc.
• In addition to any paid leave benefits required by regulation, the company provides paid parental leave, vacation, sick, personal, bereavement, community service, and holiday time.

Last updated on Aug 1, 2024