Customer Support Specialist

Job Summary

The Customer Support Specialist should be a great brand ambassador who is willing to go the extra mile to ensure satisfaction one customer at a time. Candidates should have excellent time management skills and be passionate about customer service and self-improvement. The Customer Support Specialist will report to the Customer Service Sales Manager and will have direct interaction with other department leaders.

Job Responsibilities

• Create Sales Orders, Purchase Orders, and billing documents daily
• Collaborates with Logistics Manager to ensure inbound and outbound shipment schedules are confirmed with customers and suppliers
• Interprets customer requests, monitors performance and delivery
• Frequently liaise with Sales and supply team to stay abreast and proactive with customer feedback and resolve any customer-related concerns in a professional manner
• Assist the Accounting department in collection efforts
• Assures key departmental objectives are completed in a timely manner
• Recommends and implements strategies for process, quality, or service improvements

Knowledge, Skills, and Abilities

• HS diploma or equivalent
• 2+ years of experience in customer service; lubricants or chemical industry a plus but not required
• Strong collaborative skills and the ability to work in a team
• Attention to detail
• Excellent communication skills, both written and verbal with an emphasis on building strong relationships
• Confident at troubleshooting and conflict resolution
• The ability to respond appropriately under pressure
• Demonstrated ability to work on multiple tasks and achieve aggressive deadlines
• Willingness to learn and search for creative solutions

Last updated on Dec 10, 2024