Customer Insights Manager (Remote)

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. To learn more, visit www.ezcater.com.

At ezCater, we are passionate about building products and services that our customers love. We believe understanding people and behavior is essential to our product and marketing strategies. We’re looking for an analytical thinker and gifted collaborator who excels at uncovering insights and working with internal stakeholders across marketing, product, and sales to promote a customer-centric culture and enable smarter, customer-centric decisions across the company. 

This role will focus on corporate accounts, which enables everyone in an organization to order easily from restaurants they love on a single platform. 

As a Customer Insights Manager you will conduct qualitative and quantitative research to understand our current and potential corporate account clients. You’ll define and lead research studies, as well as work hand-in-hand with the Director of Customer Insights to reinforce the voice of our customers within marketing and the overall business. You’ll unearth insights that make our marketing, messaging, and communications more effective and customer-centric. 

If you are passionate about getting to know our corporate account clients, and you love transforming customer learnings into actionable insights critical to business success, we’d love to talk to you.

 

What You'll Do: 

• Partner with internal stakeholders to identify research needs and develop research plans
• Organize, conduct, and report on primary customer research and market research
• Assess and manage external research vendors as needed
• Synthesize, summarize, and devise actionable strategies from customer insights
• Present relevant insights to a variety of stakeholders and partners at all levels
• Make substantive recommendations regarding ezCater marketing, messaging, products and service experience 
• Be a corporate customer advocate, representing their needs in business decisions
• Deeply understand our corporate customers, market, and product
• Work hand-in-hand with the Director or Customer Insights to: 
• Own corporate customer research roadmap, including planning & execution
• Guide industry trend and thought leadership research
• Moderate customer interviews
• Analyze quantitative survey and transactional data
• Contribute to an internal research repository
• Collaborate with peers in UX Research and Research Operations

What You Have:

• Relevant experience:
• 5+ years conducting research, preferably for a B2B, digital-first company and/or an online marketplace
• Proven track record of taking research data and transforming it into actionable insights that drive real decisions and business impact
• Experience with all aspects of the research process: study design, recruitment, moderation, questionnaire design, analysis, reporting, and executive presentations
• Experience managing a wide range of qualitative and quantitative methods: surveys, in-depth interviews, focus groups, diary studies, field research, brand tracking, etc. 
• Storytelling and communication:
• Strong storytelling skills and ability to create compelling narratives and frameworks
• A transparent, collaborative approach to working that invites others into the process, keeps them informed and involved, and welcomes feedback
• Experience building and owning relationships with cross-functional peers
• Strong communication and presentation skills
• Strong analytical and critical thinking skills
• A bias for action and experimentation: “Try it and track it” is a key tenet of ezCater culture

The national cash compensation range for this role is $96,000 - $130,000 per year*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling opportunity, in an environment of radical transparency and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance. 

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.

 

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Last updated on Aug 20, 2024